Can’t complete WF Security Plugin Installation

  • Resolved Stefan Bommeli

    (@bitfrucht)


    2 years, 9 months ago

    Hi there

    I can’t complete the plugin installation on sprachwerk.ch. After installation and activation I don’t get a popup to complete the installation, instead there is only text without any styling in the backend and a lot of errors in the console.

    Here are some of the errors from the console:

    Failed to load resource: the server responded with a status of 404 ()
jquery.colorbox-min.1643748814.js:1 Failed to load resource: the server responded with a status of 404 ()
wf-adminbar.1643748814.css:1 Failed to load resource: the server responded with a status of 404 ()
free.1643748814.css:1 Failed to load resource: the server responded with a status of 404 ()
jquery.qrcode.min.1643748814.js:1 Failed to load resource: the server responded with a status of 404 ()
jquery.dataTables.min.1643748814.js:1 Failed to load resource: the server responded with a status of 404 ()
wfi18n.1643748814.js:1 Failed to load resource: the server responded with a status of 404 ()
admin.php:93 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/jquery.tmpl.min.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
admin.php:94 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/jquery.colorbox-min.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
admin.php:95 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/jquery.dataTables.min.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
admin.php:96 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/jquery.qrcode.min.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
wf-ionicons.1643748814.css:1 Failed to load resource: the server responded with a status of 404 ()
main.1643748814.css:1 Failed to load resource: the server responded with a status of 404 ()
admin.php:100 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/wfi18n.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
wfselect2.min.1643748814.css:1 Failed to load resource: the server responded with a status of 404 ()
wfselect2.min.1643748814.js:1 Failed to load resource: the server responded with a status of 404 ()
admin.php:104 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/wfglobal.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
Chart.bundle.min.1643748814.js:1 Failed to load resource: the server responded with a status of 404 ()
admin.php:105 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/admin.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
admin.php:106 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/wfdropdown.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
admin.php:110 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/admin.ajaxWatcher.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
admin.php:114 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/wfdashboard.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
admin.php:115 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/wfpopover.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404
admin.php?page=Wordfence:479 Uncaught TypeError: $(...).wfCircularProgress is not a function
    at admin.php?page=Wordfence:479:29
    at admin.php?page=Wordfence:486:4
(anonymous) @ admin.php?page=Wordfence:479
(anonymous) @ admin.php?page=Wordfence:486
admin.php?page=Wordfence:530 Uncaught TypeError: $(...).wfCircularProgress is not a function
    at admin.php?page=Wordfence:530:32
    at admin.php?page=Wordfence:537:4
(anonymous) @ admin.php?page=Wordfence:530
(anonymous) @ admin.php?page=Wordfence:537
admin.php:1292 GET https://sprachwerk.ch/wp-content/plugins/wordfence/css/wfselect2.min.1643748814.css?ver=7.5.8 net::ERR_ABORTED 404
editor.js?ver=1578646958:1 Uncaught TypeError: $ is not a function
    at editor.js?ver=1578646958:1:1
(anonymous) @ editor.js?ver=1578646958:1
admin.php:1401 GET https://sprachwerk.ch/wp-content/plugins/wordfence/js/wfselect2.min.1643748814.js?ver=7.5.8 net::ERR_ABORTED 404

    Steps I already tried to troubleshoot, but without success:

    • disabled theme and used a standard theme
    • disabled all other plugins
    • installed plugin when standard theme was active and all plugins were disabled
    • updated PHP Version to PHP 7.4
    • updated all plugins, themes and WP Core
    • uploaded WF manually

    Unfortunately nothing helps. I really hope you can help.

    Best regards

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @bitfrucht, thanks for reaching out to us.

    This is a curious one as you’ve already tried a lot of troubleshooting routes that would be my first thought also. I have seen one case of something similar before that turned out to be a .htaccess rule preventing the UNIX timestamp version of the files from being loaded. Those were returning 404s too, so it doesn’t necessarily mean the file is literally missing

    Are you aware of any .htaccess rules that might be contributing to this, or perhaps whether the files such as /wp-content/plugins/wordfence/js/jquery.tmpl.min.1643748814.js or /wp-content/plugins/wordfence/js/jquery.tmpl.min.js are actually present when you browse your site’s file structure using a file manager or FTP client?

    Are you able to reach the Wordfence > Tools > Diagnostics screen or is this also causing errors? Placing /wp-admin/admin.php?page=WordfenceTools&subpage=diagnostics in your browser’s address bar after your domain name would try to access this page directly if you’re unable to use the WordPress links.

    Let me know what you find out.

    Peter.

    Thread Starter Stefan Bommeli

    (@bitfrucht)

    Hi Peter

    Wow, your guess was absolutely right. For me there wasn’t a special .htaccess rule visible, so I just renamed the file to check if this would change something, and it did! Now Wordfence is working totally fine and I was able to finish the installation of the plugin. Every file is also loading correctly and there aren’t any errors left related to Wordfence.

    I also recreated the .htaccess with the content of the old file and it’s still working. I have no idea why the old one was an issue.

    Thank you so much for this hint, problem solved!

    Best regards

Viewing 2 replies - 1 through 2 (of 2 total)
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