Cant complete Set up on Wordfence Central

  • Resolved nige mcilwaine

    (@nige-mcilwaine)


    1 year, 3 months ago

    Hi,

    I am trying to protect this site with Wordfence, I have installed the plugin, but when I ty to ?optimize the Wordfence Web Application Firewall I just get a white screen in the backend. The site is still running on the front end but I have to click the browser back button on the backend to access the dashboard. The same happens when I try to connect it to Wordfence Central and the same also happens when I try some plugin updates (not all) and / or try to deactivate some plugins (not all). I have also just deleted 12000 spam comments.

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @nige-mcilwaine, Thank you for reaching out to us.

    This sounds pretty uncommon, so I’d suggest clearing cache (site plugins and local browser) and disabling all other plugins except for Wordfence, then trying again to see if there’s a plugin or theme conflict causing the issue. You could also revert to a default theme, such as Twenty Twenty-Three.

    If it works as expected, then reenable your plugins and theme one by one until the issue recurs to help find the cause.

    Also, can you send a diagnostic report to wftest @ wordfence.com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)
  • The topic ‘Cant complete Set up on Wordfence Central’ is closed to new replies.