Can’t click to see file details

  • Resolved crossmedial

    (@crossmedial)


    5 years, 10 months ago

    I tried the plugin today and I was excited about it, until I noticed that when I click on a file, the message ‘moving 1 file’ appears, instead of the details window of the file.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Ninja Team

    (@ninjateam)

    Hi @crossmedial ,

    Thanks for reaching out. The behaviour you mentioned is quite strange, I tested on my site and did not see it, can you please send me a screencast?

    Best regards,

    Kelly

    • This reply was modified 5 years, 10 months ago by Ninja Team.
    Thread Starter crossmedial

    (@crossmedial)

    Hi,

    I just disabled and enabled the plugin (as I tried a couple of times before, without any result), and now everything seems to work again.
    If I encounter the problem again, I’ll make sure to make a screencast first.

    Best regards,

    Dirk

    Plugin Author Ninja Team

    (@ninjateam)

    @crossmedial
    Glad to hear that it works for you now.
    It’ll be great if you can leave the plugin 5 star rating ??
    Thank you so much.

    Kelly

    • This reply was modified 5 years, 10 months ago by Ninja Team.
    Thread Starter crossmedial

    (@crossmedial)

    Hi Kelly,

    Just to let you know that the problem occured again. You can see what I mean by this screencast: https://drive.google.com/file/d/1BEZWTDhUcgMXReJso2OUSkaSw4ic5FTc/view

    I hope there’ll be a solution for this problem.

    Best regards,

    Dirk

    Plugin Author Ninja Team

    (@ninjateam)

    Hi @crossmedial ,

    Please try to close the browser and open it again.
    Let me know if this helps.

    Kelly

    Hi!

    Just wanted to add to this discussion.
    It happens to me as well. I cannot click to see the media data. Just says “move 1 file”.

    It happens to me in Chrome, even after clearing my browser cache.
    I checked logging in to Firefox, and the issue does not happen.
    So I switched to Firefox for now.

    Hope this helps!

    Plugin Author Ninja Team

    (@ninjateam)

    Hi @psupena

    Thanks for your reporting. We will check and fix it in next update this week.

    Best regards,
    Tommy

    FYI – This just started happening to me too. I installed it just last night and I’ve been creating folders and moving files today, until this issue manifested. I click a file, and I see “Move 1 File” but it no longer displays it’s detail. I can drag and drop the file, but Bulk Select is also not working anymore. Clearing cache, restarting browser, deactivating/activating plug-in…nothing works, and no JS error when looking in Developer Tools. It’s only a problem with Chrome. It works in Edge and FireFox.

    Hi. I’m having the same problem with Chrome.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Can’t click to see file details’ is closed to new replies.