Can’t checkout with Amazon Pay

  • Resolved rashedoz

    (@rashedoz)


    3 years, 1 month ago

    Hello, I recently installed Amazon Pay and activated my Sandbox account. Now can’t checkout when logged in with an Amazon account. Only the address and payment card show on the checkout page without any other details. Cant proceed with checkout.

    Attached the screenshot here -> https://tppr.me/pmyey

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • I am having the same issue. Does anyone know how to solve this?

    Plugin Support Christian

    (@christian1983)

    Hey @celenaa @rashedoz ,

    Hope you are doing well!

    Could be something related to the theme. which one are you using?

    Best,
    Christian

    Thread Starter rashedoz

    (@rashedoz)

    Hello, I am using the Porto theme.

    Plugin Support Christian

    (@christian1983)

    Hey @rashedoz

    I checked your site and I’m able to place orders.

    https://drive.google.com/file/d/1cC-wLWDyM-c1p09MVOZWDy1pKKZq73IS/view?usp=sharing

    Let me know if it’s ok.

    Best,
    Christian

    Thread Starter rashedoz

    (@rashedoz)

    Hello, Yes there were actually 2 checkout styles. The other one was not showing the Order review, Prefecture and payment option. Is probably a theme issue.

    And another thing is the billing fields are hidden when selected. SO from amazon sandbox account it was showing that Billing Phone is invalid was giving a woocommerce error. Couldn’t proceed. Had to change the number in my amazon account then could proceed. The mechanism seems to be a bit confusing and checkout page.

    And also ii have to select the prefecture manually in checkout page even after selecting amazon shippiing address. Is it meant to be like this?

    Plugin Support Christian

    (@christian1983)

    Hey @rashedoz

    Billing addres is hidden, was required by Amazon Pay.

    the selection of the prefecture manually could be related that the Prefecture is not filled correctly on the Amazon Pay wallet.

    Let me know if that helps.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey @rashedoz ,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 7 replies - 1 through 7 (of 7 total)
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