Hello @jerboa
Hope you’re doing well today!
I am sorry to hear about the issue you’re facing with Forminator. I tried to replicate the issue on my lab site by navigating to the test form on the WP Admin backend and adding an email recipient, I was able to add and change it successfully without any issues.
However, can you please confirm if it was working fine in the past? Do you recall if the issue could’ve happened after adding or updating anything on the site? I am mentioning this because it is possible that the issue could be specific to your site and most probably a possible conflict.
In this case, could you please perform a quick test – preferably on your Dev or staging site (if you don’t have staging or dev environment, please make sure to do a full backup of the live site and perform the test on the live site)
Please disable all the plugins except Forminator and check if you still notice the issue, if yes, please share the form export with us. I will include the instructions below.
However, if it works fine after disabling all the plugins, it could mean that the issue is due to something conflicting on the site with Forminator, in this case, please activate one plugin at a time until you replicate the issue, the last plugin you activated after which the issue was replicated is possibly conflicting with Forminator.
Steps to to share the form export
– Navigate to the “Forminator -> Forms” page in your site’s back-end
– click on a little “gear” icon next to the form in question
– select “Export” option
– copy given export code and paste it at?https://pastebin.com
– include link to that paste in your response below.
Note: this export will not include any data that is already submitted – they’ll stay safely on your site and we don’t need them anyway.
Let us know how it goes, we will be glad to take a look at this further.
Kind Regards,
Saurabh
