Can’t change my account informations

  • Hi.

    I’m an administrator of network (installation in MU environment) and my account is really old :).
    I don’t rembember when and how, but I succeeded to define my account with the first letter capitalized.
    The problem, now is that everytime I try to edit my account informations with UM, it try to validate my “user_login” disabled field and consider that it is invalid. So I can’t modify my information :(…

    Is there a solution for that?

    TIA.

    Amicably,

    Pierre.

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  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @pierre_02,

    Could you please provide more details/steps so we can recreate the issue? Please also feel free to provide screenshots.

    Thanks.

    Thread Starter Pierre_02

    (@pierre_02)

    Hi :).

    As explained, I don’t remember how I did to create my user_login with a capitalized letter, but I succeeded :)… So, now, each time I try to edit my user account UM throw me an error when I click on “Update Account”. The red label says “Your username is invalid”. Do I have to modify it (my “user_login”) directly in the database to avoid that boring problem :)?

    Screenshot

    Just one more things ; may I make a small remark ;)… Why do you try to validate a field that we can’t modify :)?

    TIA for your support.

    PS I have opened an other ticket asking where I can send the full french translation of the plugin. Could you have a look, please?

    Amicably,

    Pierre.

Viewing 2 replies - 1 through 2 (of 2 total)
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