Can’t backup

Hello @tammy61 ,

Your debug code, tells me that the backup was cancelled by Apache Web Server.
It was most likely caused by KeepAliveTimeout directive in Apache configuration.

We have alternate backup method, that can bypass this limitation.
Simply, follow below steps, there are also other things you can improve.

Please open first section of the plugin named: “What will be backed up?”
Find subsection named: “Exclude by folder / file name (case-sensitive)”
Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

Once you do that, please follow these steps:

1. Go to “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm

When you do that, try to run your backup once again.

Let me know if that worked for you ??
Thank you!

I made the changes you have in the email above and I’m still getting an error. The code is

BMI-7H87LigG-22786

Hey @tammy61

In backup method you used, such things shouldn’t happen, you should’ve receive error window.
My assumption is that free space returned from the server, does not give real value.

Basing on the output you received, it actually may be the case.
Because of that it may be not enough space to write final batches to the ZIP file.

To confirm that could you please perform these steps:

1. Make one backup:
   – Without database
   – With Plugins+Themes+Other files in wp-content directory only
2. If it succeeds download that backup to your PC and remove it from server, then make second backup:
   – Exclude database as well
   – With Uploads directory only
3. Same thing there, download it and remove from server and make last third backup:
   – With database only
   – Without any files included

If these three will success, you can restore them one by one and the same order, database at the end.
With that approach the restoration or migration will be still valid, but I hope now to fit into your available disk space.

I hope that your Uploads directory takes less than 50% of entire size, then it should be completely fine, if my assumption is right.

Let me know if that worked ??
Thank you!

Hey @tammy61 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

Kind regards