Can’t Back-Up or Delete

  • Resolved kjhatzi

    (@kjhatzi)


    3 years, 10 months ago

    Hello,
    I need to update my PHP to the latest version but am hesitant to do so before backing up my website.

    I have tried repeatedly to back-up my site with Updraftplus but it never finishes. Now I have 4 unfinished back-ups.

    I have been trying to delete those unfinished back-ups but it will only let me delete 15 files at a time. Then I have to go back in and hit DELETE again . . . and again . . .

    I get this message “Local files deleted: 0. Remote files deleted: 15 (May 21 18:04:17)”
    and then I start again.

    I have changed the “split backups every” option to 25 mbs. That hasn’t helped.

    I contacted my host provider and they could find nothing that indicates what the error is in my PHP error logs.

    Any help would be greatly appreciated. Thank you.

    ~Karen

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi Karen,

    Can you please send us a copy of the latest full backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter kjhatzi

    (@kjhatzi)

    Hi,
    Hope I did this correctly . . .
    I wasn’t sure which log to use, so I’m sharing two. Thanks!

    https://www.dropbox.com/s/rco6jwvlho8ob31/most-recent-log.eba30133e249.txt?dl=0
    https://www.dropbox.com/s/13dh77u1jseo8zj/unfinished-log.eba30133e249.txt?dl=0

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the delay.

    “6630.471 (12) Google Drive: Upload error: Failed to start the resumable upload (HTTP 403: usageLimits, The user has exceeded their Drive storage quota) (line: 322, file: /homepages/44/d139962002/htdocs/karenswhimsy.com/wp-content/plugins/updraftplus/includes/google-extensions.php)
    6630.644 (12) Google Drive: quota usage: used=196740.7 MB, total=204800 MB, available=8059.3 MB”

    It appears that you have insufficient Google Drive space. Can you try to remove some unused backup and re-run backup?

    Thanks,
    Bryle

    Thread Starter kjhatzi

    (@kjhatzi)

    Hello,
    I was out of town, but now I’m back, and I want to close up this thread, and also maybe help someone else who was in my predicament.

    What I had to do in order to back-up my site, was delete existing files on Google Drive. I was unable to do so through UpdraftPlus; instead, I had to go directly into Google Drive and delete the files from there. I deleted all the unfinished back-ups. Once I had done this, I had more space. I then went back into the plugin and was able to back up all my WP files successfully.

    Thanks for the help.

    Karen

Viewing 4 replies - 1 through 4 (of 4 total)
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