Can’t auto-enroll members to a course

  • Resolved tomriddlemin

    (@tomriddlemin)


    3 years, 1 month ago

    I have a membership with 26 courses. In the past, I could auto-enroll all members to a new course whenever I created a new course. But now, I can’t auto enroll members to a new course that I added recently in that membership.
    It just said “Members are being enrolled in the background. You may leave this page” but nothing happens even after an hour. I know this should not take that long and not a single member is enrolled.
    Also, I have latest version of wordpress and lifterlms.So, please help me. What’s wrong with auto-enrollment?

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @tomriddlemin

    Thank you for reaching out to us and sorry you’re facing this issue.

    Could you please send us your LifterLMS System Report?

    Use services like Imgur, Dropbox, or Pastebin to share screenshots, system reports, and logs. Remember that this is a public forum. If you don’t want your URLs, server paths, and other potentially sensitive information posted publicly and archived indefinitely you should blur or remove this information from your logs and screenshots before posting.

    Let us know as soon as you can.

    Regards,

    Thread Starter tomriddlemin

    (@tomriddlemin)

    Wordpress
    ——————————————-

    Home Url: —-
    Site Url: —
    Login Url: —
    Version: 5.9
    Debug Mode: Yes
    Debug Log: Yes
    Debug Display: Yes
    Locale: en_US
    Multisite: No
    Page For Posts: Not Set
    Page On Front: Generate Home (#7496) [—-]
    Permalink Structure: /%postname%/
    Show On Front: page
    Wp Cron: Yes

    Settings
    ——————————————-

    Version: 5.8.0
    Db Version: 5.8.0
    Course Catalog: Courses (#154) [https://—.com/courses/]
    Membership Catalog: Membership Catalog (#160) [https://—.com/memberships/]
    Student Dashboard: My Courses (#9681) [https://—.com/courses-page/]
    Checkout Page: Purchase (#161) [https://—.com/purchase/]
    Course Catalog Per Page: -1
    Course Catalog Sorting: menu_order,ASC
    Membership Catalog Per Page: 9
    Membership Catalog Sorting: menu_order
    Site Membership: Not Set
    Courses Endpoint: my-courses
    Edit Endpoint: edit-account
    Lost Password Endpoint: lost-password
    Vouchers Endpoint: redeem-voucher
    Autogenerate Username: yes
    Password Strength Meter: no
    Minimum Password Strength: weak
    Terms Required: no
    Terms Page: Not Set
    Checkout Names: required
    Checkout Address: optional
    Checkout Phone: required
    Checkout Email Confirmation: no
    Open Registration: no
    Registration Names: required
    Registration Address: optional
    Registration Phone: hidden
    Registration Voucher: optional
    Registration Email Confirmation: no
    Account Names: required
    Account Address: required
    Account Phone: optional
    Account Email Confirmation: yes
    Confirmation Endpoint: confirm-payment
    Force Ssl Checkout: no
    Country: MM
    Currency: MMK
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Decimals: 2
    Trim Zero Decimals: no
    Recurring Payments: yes
    Email From Address: —.com
    Email From Name: —-
    Email Footer Text:
    Email Header Image:
    Cert Bg Width: 800
    Cert Bg Height: 616
    Cert Legacy Compat: no

    Constants
    ——————————————-

    LLMS_REMOVE_ALL_DATA: undefined
    LLMS_REST_DISABLE: undefined
    LLMS_SITE_FEATURE_RECURRING_PAYMENTS: undefined
    LLMS_SITE_IS_CLONE: undefined

    Gateways
    ——————————————-

    Manual: Enabled
    Manual Logging:
    Manual Order: 1

    Server
    ——————————————-

    Mysql Version: 5.7.37
    Php Curl: No
    Php Default Timezone: UTC
    Php Fsockopen: Yes
    Php Max Input Vars: 5000
    Php Max Upload Size: 50 MB
    Php Memory Limit: 256M
    Php Post Max Size: 50M
    Php Soap: No
    Php Suhosin: No
    Php Time Limt: 1800
    Php Version: 7.4.23
    Software: nginx/1.14.0
    Wp Memory Limit: 40M

    Browser
    ——————————————-

    HTTP USER AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.102 Safari/537.36

    Theme
    ——————————————-

    Name: GeneratePress
    Version: 2.4.2
    Themeuri: https://generatepress.com
    Authoruri: https://tomusborne.com
    Template:
    Child Theme: No
    Llms Support: No

    Plugins
    ——————————————-

    Audio Album: 1.4.2
    Classic Editor: 1.6.2
    Countdown builder: 2.2.8
    Countdown Widget: 3.1.7
    Elementor: 3.5.5
    Embed PDF Viewer: 2.3.0
    Essential Addons for Elementor: 5.0.7
    Fancy Elementor Flipbox: 2.4.2
    H5P: 1.15.4
    LifterLMS: 5.8.0
    LiteSpeed Cache: 4.4.7
    Login Logout Register Menu: 2.0
    MaxButtons: 9.0
    Nextend Social Login: 3.1.3
    Ninja Forms: 3.6.7
    OneSignal Push Notifications: 2.2.4
    PDF Embedder: 4.6.4
    SiteOrigin Widgets Bundle: 1.29.2
    Slider Revolution: 6.2.2
    Super Socializer: 7.13.26
    Ultimate Member: 2.3.1
    UpdraftPlus – Backup/Restore: 1.22.3
    Wonder PDF Embed: 2.3
    Wordpress File Upload: 4.16.3
    WP Add Custom CSS: 1.1.6
    WPBakery Page Builder: 6.1
    WP File Manager: 7.1.4
    WP Floating Menu: 1.4.5
    Yoast SEO: 18.1

    Integrations
    ——————————————-

    BbPress: No
    BuddyPress: No

    Template Overrides
    ——————————————-

    • This reply was modified 3 years, 1 month ago by tomriddlemin.
    Thread Starter tomriddlemin

    (@tomriddlemin)

    Wordpress
    ——————————————-

    Home Url: —-
    Site Url: —
    Login Url: —
    Version: 5.9
    Debug Mode: Yes
    Debug Log: Yes
    Debug Display: Yes
    Locale: en_US
    Multisite: No
    Page For Posts: Not Set
    Page On Front: Generate Home (#7496) [—-]
    Permalink Structure: /%postname%/
    Show On Front: page
    Wp Cron: Yes

    Settings
    ——————————————-

    Version: 5.8.0
    Db Version: 5.8.0
    Course Catalog: Courses (#154) [https://—.com/courses/]
    Membership Catalog: Membership Catalog (#160) [https://—.com/memberships/]
    Student Dashboard: My Courses (#9681) [https://—.com/courses-page/]
    Checkout Page: Purchase (#161) [https://—.com/purchase/]
    Course Catalog Per Page: -1
    Course Catalog Sorting: menu_order,ASC
    Membership Catalog Per Page: 9
    Membership Catalog Sorting: menu_order
    Site Membership: Not Set
    Courses Endpoint: my-courses
    Edit Endpoint: edit-account
    Lost Password Endpoint: lost-password
    Vouchers Endpoint: redeem-voucher
    Autogenerate Username: yes
    Password Strength Meter: no
    Minimum Password Strength: weak
    Terms Required: no
    Terms Page: Not Set
    Checkout Names: required
    Checkout Address: optional
    Checkout Phone: required
    Checkout Email Confirmation: no
    Open Registration: no
    Registration Names: required
    Registration Address: optional
    Registration Phone: hidden
    Registration Voucher: optional
    Registration Email Confirmation: no
    Account Names: required
    Account Address: required
    Account Phone: optional
    Account Email Confirmation: yes
    Confirmation Endpoint: confirm-payment
    Force Ssl Checkout: no
    Country: MM
    Currency: MMK
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Decimals: 2
    Trim Zero Decimals: no
    Recurring Payments: yes
    Email From Address: —.com
    Email From Name: —-
    Email Footer Text:
    Email Header Image:
    Cert Bg Width: 800
    Cert Bg Height: 616
    Cert Legacy Compat: no

    Constants
    ——————————————-

    LLMS_REMOVE_ALL_DATA: undefined
    LLMS_REST_DISABLE: undefined
    LLMS_SITE_FEATURE_RECURRING_PAYMENTS: undefined
    LLMS_SITE_IS_CLONE: undefined

    Gateways
    ——————————————-

    Manual: Enabled
    Manual Logging:
    Manual Order: 1

    Server
    ——————————————-

    Mysql Version: 5.7.37
    Php Curl: No
    Php Default Timezone: UTC
    Php Fsockopen: Yes
    Php Max Input Vars: 5000
    Php Max Upload Size: 50 MB
    Php Memory Limit: 256M
    Php Post Max Size: 50M
    Php Soap: No
    Php Suhosin: No
    Php Time Limt: 1800
    Php Version: 7.4.23
    Software: nginx/1.14.0
    Wp Memory Limit: 40M

    Browser
    ——————————————-

    HTTP USER AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.102 Safari/537.36

    Theme
    ——————————————-

    Name: GeneratePress
    Version: 2.4.2
    Themeuri: https://generatepress.com
    Authoruri: https://tomusborne.com
    Template:
    Child Theme: No
    Llms Support: No

    Plugins
    ——————————————-

    Audio Album: 1.4.2
    Classic Editor: 1.6.2
    Countdown builder: 2.2.8
    Countdown Widget: 3.1.7
    Elementor: 3.5.5
    Embed PDF Viewer: 2.3.0
    Essential Addons for Elementor: 5.0.7
    Fancy Elementor Flipbox: 2.4.2
    H5P: 1.15.4
    LifterLMS: 5.8.0
    LiteSpeed Cache: 4.4.7
    Login Logout Register Menu: 2.0
    MaxButtons: 9.0
    Nextend Social Login: 3.1.3
    Ninja Forms: 3.6.7
    OneSignal Push Notifications: 2.2.4
    PDF Embedder: 4.6.4
    SiteOrigin Widgets Bundle: 1.29.2
    Slider Revolution: 6.2.2
    Super Socializer: 7.13.26
    Ultimate Member: 2.3.1
    UpdraftPlus – Backup/Restore: 1.22.3
    Wonder PDF Embed: 2.3
    Wordpress File Upload: 4.16.3
    WP Add Custom CSS: 1.1.6
    WPBakery Page Builder: 6.1
    WP File Manager: 7.1.4
    WP Floating Menu: 1.4.5
    Yoast SEO: 18.1

    Integrations
    ——————————————-

    BbPress: No
    BuddyPress: No

    Template Overrides
    ——————————————-

    Hi @tomriddlemin

    Thank you for sending that over.

    Could you try increasing your WP Memory Limit to see if that helps with this? Here is a guide that shows you how to do this: https://lifterlms.com/docs/how-to-increase-the-wp-memory-limit/

    Let me know if this helps.

    Regards,

    Thread Starter tomriddlemin

    (@tomriddlemin)

    I have increased WP Memory Limit to 512 MB and then to 1 GB. But it won’t help both times.
    I can’t auto-enroll my students yet.
    I am really thankful for your suggestions and support but nothing seems to solve the problem. What should I do next? Please, help me.

    Hi @tomriddlemin

    Sorry, you’re still facing this issue.

    This is likely a cron setup issue. The cron is used in running background processes for LifterLMS. LifterLMS uses the default wp-cron.php which can be unreliable sometimes.

    We have a document here that explains this with solutions: https://lifterlms.com/docs/better-cron-setup/

    Let us know if this helps.

    Regards,

    Thread Starter tomriddlemin

    (@tomriddlemin)

    It works!
    Thank you so much for your patient support.
    I really appreciate your help.
    Thanks a million! =)

    Glad it now works @tomriddlemin

    Let us know if you have any other issues or questions.

    Regards,

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Can’t auto-enroll members to a course’ is closed to new replies.