Can’t assign a ticket to an Event Area

  • Resolved Pedro Danon

    (@pedrodanon)


    6 years, 7 months ago

    Hi,

    First, congratulations on an amazing plugin! I hope to be able to work with it soon

    Secondly,I’m having trouble setting up my first event. There are two main issues that I encountered:

    1 – there’s no dropdown options in the Event Area editing page so that I can choose a ticket to assign it to.

    2 – when I create an event, in the front end there’s nowhere to see the date, venue, buy or anything. It just looks like a post with nothing in it, but the picture (which also went to my header, idk why…) and the description (the word “teste”). I don’t know if it’s all because of the first problem or if it’s something else.

    Here’s a screenshot of the editing page: link

    and here’s the event page with nothing in it: link

    It’s gonna be reeeealy good to solve this, because the plugin I’m current using to sell my event tickets is not very good and I have to copy manually the main information of everyone attending, which pretty much sucks.

    Anyone with a similar issue is more than welcome to chip in.

    Thank yooou

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author quadshot

    (@quadshot)

    Hey Pedro,

    Thank you for the kind words regarding the plugin! Let’s get right into it.

    1. First you have to create the ticket that you would like to select for the Event Area. When you’re at the Dashboard, navigate to the menu on the left and scroll down until you see “Products.” From there you’ll create a new product(ticket) and setup the pricing structure for it. After you’re done that, you should be able to select it in the Edit Event Area page.

    2. Rather than type up a wall of text, there are some very comprehensive step-by-step videos that will answer the second question for you(as well as give you a visual for the first question). https://www.youtube.com/watch?v=wkMY4gcpFUI

    There are a bunch more very helpful videos that are all accessible from – https://opentickets.com/videos/

    Hope this helps and please let us know if you have any further questions. Thanks

    Thread Starter Pedro Danon

    (@pedrodanon)

    Hi,

    thank you for the quick reply. I’ll check out the videos for the second issue, it will probably work.

    As for the first thing, I had already created the ticket, that’s why I couldn’t understand why it wouldn’t give me the options. Was there anything else to set up in the ticket creation? I gave it a name and a price, but I didn’t choose a picture, neither did I write a description… I followed that first tutorial to create your first event.

    Do you think there could be some other bug? Should I maybe delete it and install it again?

    Thank you again

    Plugin Author quadshot

    (@quadshot)

    Hey Pedro,

    Do you think it would be possible for you to send us login access at [email protected] so we can further troubleshoot your issue?

    Please make sure NOT to provide any login information here though.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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