Can’t add questions or edit previous quizzes – PAID VERSION

  • Once there is an update you can’t edit or add new quizzes. Support seems to take a few days to respond. No instant chat box, so everything is done via email.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Hi @champjrdz,

    Thank you for the review.

    It is very important for us to solve your problem and help you enjoy our product.
    It is an uncommon case for us and we strongly believe it does not have any connection with us.
    There was an issue like this recently, and the issue was connected with the Elementor Free/PRO plugin.

    We’re normally known for our exceptional plugin and support as you can see in all our reviews and support forums.
    Generally, we provide our customers with detailed answers and support within 24 hours.

    We would love to make things right and have the opportunity for further investigation of the issue you are currently experiencing.
    Customer satisfaction is the highest priority for us and we always do our best to solve any issues connected to our plugins.

    Please contact us via this form for premium support and further investigation. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums. ?

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @champjrdz,

    In regard to the previous reply, please confirm whether the issue has been solved for you or not.

    We have noticed that you are using an Elementor plugin. We strongly believe that the issue is connected with that plugin.

    So, either deactivate the Elementor plugin or downgrade your PHP version to, for instance, 7.3.30 and check again.

    Please check this and let us know about the outcome.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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