can’t add products to site

  • Resolved ABDesignStationery1979

    (@abdesignstationery1979)


    3 years, 10 months ago

    Why when the plugin is activated can I not add or edit my products in Woocommerce. It returns a blank page and no content. Once you deactivate the page to edit loads fine.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support B C. a11n

    (@battouly)

    Hi there!

    Does the same problem happen when you try to create new products with the Facebook for WooCommerce plugin active, or is it just existing products giving you that error?

    Can you please check your site’s log files for fatal errors and give us a copy?

    To find the generated logs:

    1. Go to WooCommerce > Status > Logs
    2. In the top right corner, open the drop-down and select the Facebook log that you need, then click view to load it. Here’s what that looks like: https://d.pr/i/tCljQd
    3. Copy/paste the relevant part of the log into your response, so we can take a look at the error message.

    Plugin Support B C. a11n

    (@battouly)

    Also, I wanted to remind you that the link you shared:

    https://www.rosebudceramics.com/wp-admin/edit.php?post_type=product

    Redirects to your site WP admin dashboard, it is not accessible to us (and not required for the forum support). For security purposes, we do not recommended posting login information, even test IDs and test passwords in the public forum.

    Best!

    This is also happening to me. I can’t edit or create products or categories. This is what i see in my log. When i deactivate the plugin then i can edit and create.

    01-18-2021 @ 11:47:51 – Retrieving page access token
    01-18-2021 @ 11:47:51 – Array
    (
    [data] => Array
    (
    )

    )

    I’m having the same issue. Getting a 500 error when trying to add or edit products while the plugin is activated. You can see the issue here: https://www.loom.com/share/d84db5529f394fc69173677dfcfd18e3

    There are no relevant error logs as the website doesn’t even connect to the server to load the page.

    • This reply was modified 3 years, 9 months ago by Daniel Proczko. Reason: typos
    Plugin Support B C. a11n

    (@battouly)

    Hey @abdesignstationery1979,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

    @diggler and @pixelarcher, Since you’re not the ones who originally started this topic, if you are still having this problem then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there ??

    See you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘can’t add products to site’ is closed to new replies.