Can't add new user

Also try:

– Flushing any caching plugins you might be running, as well as server and/or browser caches. Also, any op cache or content network cache, as well as Cloudflare, clear those caches.
– resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
– switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).

– If the above troubleshooting does not help, try Enabling debugging and post the results.

I emptied the cache in my browser (several times). I don’t know anything about op cache or content network cache or Cloudflare cache . . .

The fellow at Bluehost totally deleted all of the plugins and then put them back in. Didn’t work.

A little bit ago I deactivated all of the plugins. Instead of using FTP, I used my file manager to rename my plugin folder and create a new one that was empty. Couldn’t create a new user.

I changed the theme. Didn’t work.

There aren’t any plugins in the mu-plugin folder but I renamed it old anyway. Couldn’t create a new user.

I went to enabling debugging and inserted the code into my wp-config.php file.

Are you sure you want me to post the results? It’s kinda ugly!

I’m going to ask a real silly question… is this your site and is your role an “Administrator” on the site?
…just asking.
A link to the site would be helpful.

Are you sure you want me to post the results?

You don’t have to.

However, review them for any clue why its failing.

Neo TEchnomad — I love all questions!!!!

Yes, I my role is administrator. Sigh. I wish that were the answer!

Okay ?? …more questions.

When you do Users > Add New, does the “Add New User” window actually come up?
If so, are you able to enter any info?

Yes, it comes up and I can put in a username, email, first and last name, and website. I can select what role the person will have.

When I’m in Firefox, a little box comes up so that I can have the information saved in my Mac keychain. The textbox for the name is empty but the password textbox is filled out. So it seems to me that it is saving the password info but not the name.

I get the email notification that says a new user has been created and in the message it says that a new user has registered for the site. It has a place to list the username and the email but there isn’t anything written by those options.

I don’t know if that’s a Firefox thing or a WP thing . . .

When I’m in Firefox, a little box comes up so that I can have the information saved in my Mac keychain.

That is not WordPress, it is Firefox saving the usernmae/password to your browser “saved passwords”. This is default action for Firefox when it detects a password enterd anywhere. Just “x” the box out when it opens.

So, when you go to Dashboard > Users > All Users, there is no new users listed there?

Try creating another new user as you have. When the Firefox box comes up, “x” it out. Then, when all the info is entered for the new user, click the blue “Add New User” button. Check Dashboard > Users > All Users to see if the user is there.

If not, let us know.

Tara,

As I looked through the log, a lot of it had to do with two plugins. So I deleted those. (Even though they have been deleted several times!) That got rid of a lot of the stuff in the log.

Now, I get this error message.

[15-Jan-2016 21:42:16 UTC] PHP Notice: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home1/grandmai/public_html/wp-includes/functions.php on line 3624

When I go into functions.php, I can’t find the place where I need to change it to say “deprecated” so I can change it . . .

Instead, I see where WP_DEBUG has an if/else statement that uses the phrase. That is the only place that I find that wording.

Can I go into my SQL database, duplicate the lines that lists me as a user and then swap out the info for someone else’s information?

NeoTechnomad,

Nope, don’t see any new users. I’ve been going back and for between Firefox and Chrome as I make changes to see if browsers make a difference. No luck so far — no new user.

This: /public_html/wp-includes/functions.php is in the wp-includes directory (folder) of your WordPress install.
Are you running the latest version of WordPress – 4.4.1?
If not, please upgrade.

If so, then this functions.php file needs to be replaced, of which the simplest way is to replace the wp-includes directory.
Download a fresh copy of WordPress to your computer and unzip.
In your cPanel > File Manager, delete the current wp-includes directory and then upload the fresh wp-includes in its place.

The called constructor method for WP_Widget is deprecated since version 4.3.0!

Also, make sure all your plugins and theme are up to date!

My theme and plugins are all up to date.

Yes, I have the latest version of WP. When I was working with Bluehost, they re-installed WP.

I’ll try re-installing the wp-includes directory.

Arggh!! I’m mixing myself up. Did I put the wp-includes in the wrong directory? Where does it go? Does it go in the wp-admin folder? Or the root folder?