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  • Hi Niguli

    Did you perform any updates on your server – themes, plugins etc?

    When we see something like this happening it is usually related to the plugin’s folder permissions, but it is unusual for it to occur after you have had the plugin running for a while.

    I do seem to recall you having a premium version of Hero Maps, so please send any details to our support team via https://heroplugins.com/support

    Thread Starter niguli

    (@niguli)

    No updates at all.
    I have premium version.

    Hi Niguli

    We can have one of our support team members look at it for you, but for this to happen you will need to submit a support ticket at the URL I provided above.

    The reason for this is that we may require access to your WP backend as well as FTP details, and we obviously wouldn’t want you to post it here on a public forum.

    If you have submitted a ticket already, let me know what your ticket number is and I will follow up for you.

Viewing 3 replies - 1 through 3 (of 3 total)
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