Can’t add more than one product to cart

  • Resolved leopoldvb

    (@leopoldvb)


    2 weeks, 4 days ago

    Hi

    For more than a month I have had “Ajax add to cart for WooCommerce” deactivated as it prevented my customers from adding more than 1 product to the cart without them having to reload the webshop manually. Now more and more issues has occured since deactivating Ajax add to cart for WC, so I’m wondering what caused the main issue in the first place and how I fix it, so I can activate Ajax add to cart for WC again.

    To reproduce the issue:

    Go to shop -> Choose a product -> Choose a color -> add to cart -> try to add another of the same product which makes the “Add to cart”-button unavailable.

    To work-around, the customer needs to go back to the shop and enter a new product.

    Really hope for help! <3

    Kind regards
    Leopold

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @leopoldvb

    Hi Leopold, could you please send us a screencast of the issue you’re experiencing? This will help us understand it better. You can use the tool?https://www.loom.com?to easily record and share your screencast here.

    Best regards, QuadLayers Support Team.

    Thread Starter leopoldvb

    (@leopoldvb)

    Hi QuadLayers!

    Wonderful! I’ll send you a video here. Please use the onlime link below. Loom wouldn’t upload my recordings even after trying multiple times.

    https://cloud.onlime.dk/share/bqlpgn049r3l

    Ignore the first 3 seconds in the video. The demonstration starts when I go to https://www.staging15.mohair.dk/en

    Thank you! <3

    Thread Starter leopoldvb

    (@leopoldvb)

    Hi QuadLayers Support Team
    Have you had the chance to look into this issue? It’s quite important for us to get a solution to this issue before we decide how to continue our website.

    Looking forward for your response ??

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @leopoldvb

    Hi Leopold,

    Thank you for your message and for sharing the details about the issue you’re experiencing with the “Ajax add to cart for WooCommerce” plugin.

    We have tried to replicate the problem in our local environment using a default installation of WordPress and WooCommerce, and we did not encounter any issues when trying to add the same product to the cart multiple times.

    However, we noticed that you mentioned having a sidebar on your shop. To assist you better, could you please let us know which theme or visual builder you are using and their versions?

    Best regards, QuadLayers Support Team.

    Thread Starter leopoldvb

    (@leopoldvb)

    Hi QuadLayers

    Thank you very much for returning to me! We are quite in a hurry to get this fixed. We get multiple contacts everyday asking why the cart isn’t working properly. The answer for the customers is of course that Ajax is deactivated on our live site, mohair.dk. The staging15 I sent you is a testing environment of course. Can I give you a login for the staging site, so you can test?

    We use Pro / Cornerstone / Theme.co as builder.

    Hope this helps!

    Kind regards
    Leopold

    Thread Starter leopoldvb

    (@leopoldvb)

    To follow up, its Pro 6.5.9. that we use as builder.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @leopoldvb Hi mate

    Thank you for your message. We understand the urgency of resolving the cart issue.

    However, we are unable to accept login credentials due to our WordPress security policies. We recommend that you submit a custom ticket through the following link so we can assist you better: https://urbiport1.atlassian.net/servicedesk/customer/portal/2.

    Thank you for your understanding, and we’re here to help with anything you need.

    Best regards, QuadLayers Support Team.

Viewing 7 replies - 1 through 7 (of 7 total)
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