Can't add backupbuddy to dashboard

  • I have been trying to add backupbuddy to my admin dashboard at https://www.rentmothernature.com. I get errors re “can’t locate wp plugin directory”. Sometimes I see a “21” after the error message. I am using FTP to access my server. The backupbuddy program is in my server’s plugins folder, But I am unable to download it to dashboard from server (pair.com).

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  • Moderator James Huff

    (@macmanx)

    As that is a commercial plugin, we ask that you please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://ithemes.com/contact/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

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