Can’t Add a Shipping Zone

  • Resolved jfortune

    (@jfortune)


    4 years ago

    I have two existing Shipping Zones.

    But now, I can’t add a new Shipping Zone. When I click the button, I see a blue circle and then it looks like the Zone has been added by when I look at the Zone list, my new Zone is not there.

    Also, if I add a new Shipping Method to an existing Zone, it also doesn’t save.

    What am I doing wrong?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Senff

    (@senff)

    Hey @jfortune

    It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
    – Temporarily switch your theme back to a default theme, such as Storefront.
    – Disable all plugins except for WooCommerce.
    – Clear your browser cache, and the cache on your site if you have one there.
    – Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

    Thread Starter jfortune

    (@jfortune)

    I disabled a certain plugin and everything worked as normal.

    Thank you so much for your help, Senff

Viewing 2 replies - 1 through 2 (of 2 total)
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