Can’t add a product in an existing order

  • Resolved maxelio42

    (@maxelio42)


    3 years, 9 months ago

    Hi,

    Since Woocommerce 5.0.0, there is a “graphic bug” when we try to add a product to an existing order : in the dialog box that appears to choose the product, and when we type the first letters to find it, the dropdown list appears BEHIND the dialog box, in grey, and it’s impossible to click on it!

    The solution, not very practical, is to strike the down arrow key to access the list.

    Do you have a hint to correct this bug?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @maxelio42 –

    I just tested this on my local site and am not experiencing this issue, so it could be that another of your plugins or your theme may be conflicting with the latest version of WooCommerce. You can read more about plugin and theme conflicts in our Self-Service Guide.

    Here’s how you can figure out which one may be causing the problem:

    Before you start

    • First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    • Second, I would suggest to install a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without effecting your current site visitors.

    How to test for conflicts
    In order to test for conflicts using Health Check & Troubleshooting:

    1. Go to Tools > Site Health > Troubleshooting.
    2. Select Enable Troubleshooting Mode. This will disable all your plugins and set your theme to a default one.
    3. Go to Plugins. There you can enable WooCommerce by selecting Enable While Troubleshooting.
    4. Try to reproduce the problem. If the problem is resolved, it’s clearly a conflict. Now we need to figure out which plugin is causing this conflict.
    5. If you can’t reproduce the problem with only WooCommerce enabled, go ahead and re-enable the other plugins one by one. Test after each one until the problem occurs again – this will tell you which plugin is conflicting.
    6. If you are unable to reproduce the problem with the rest of your plugins enabled it could be your theme causing the conflict. To test for this, please enable your original theme at your WordPress Dashboard in the Troubleshooting Mode section at the top (it will look similar to this: https://d.pr/i/bbvkLY). In the Troubleshooting window, you’ll be able to see a dropdown with available themes. Choose the one you normally use. Try reproducing the problem you’re experiencing. If you can reproduce it, your theme is the source of the conflict.

    Once you’ve done that, please check out How to test for plugin and theme conflicts and follow the steps there. Please let us know how that goes.

    kmmathis

    (@wereallthieves)

    @maxelio42 had a similar issue today, for me it was a conflict with another plugin that was overriding the select2 dropdown styles in the admin, modifying the z-index property such that it ended up behind the add product pop-up. In my case it was the GEO my WordPress plugin, which I just disabled to solve the issue.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @maxelio42,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Can’t add a product in an existing order’ is closed to new replies.