Can’t activate the troubleshooting mode…

Current Debug Info:

### WordPress ###

Version: 5.1
Language: en_US
Permalink structure: /%postname%/
Is this site using HTTPS?: No
Can anyone register on this site?: No
Default comment status: closed
Is this a multisite?: No
User Count: 1
Communication with www.remarpro.com: www.remarpro.com is reachable
Create loopback requests: The loopback request to your site completed successfully.

### Installation size ###

Uploads Directory: 46.43 MB
Themes Directory: 11.26 MB
Plugins Directory: 18.43 MB
Database size: 1.72 MB
Whole WordPress Directory: 111.95 MB
Total installation size: 113.67 MB

### Drop-ins ###

object-cache.php: External object cache.

### Active Theme ###

Name: OceanWP
Version: 1.6.4
Author: Nick
Author website: https://oceanwp.org/about-me/
Parent theme: Not a child theme
Supported theme features: menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, editor-style, customize-selective-refresh-widgets, align-wide, wp-block-styles, responsive-embeds, editor-styles, widgets

### Other themes (1) ###

Twenty Nineteen (twentynineteen): Version 1.3 by the WordPress team

### Must Use Plugins (1) ###

EasyWP Plugin: Version 0.3.3 by Namecheap, Inc.

### Active Plugins (6) ###

Contact Form 7: Version 5.1.1 by Takayuki Miyoshi
Health Check & Troubleshooting: Version 1.2.5 by The www.remarpro.com community
Imagify: Version 1.8.4.1 by WP Media
Ocean Extra: Version 1.5.3 by OceanWP
WPBruiser: Version 3.1.26 by Mihai Chelaru
WPBruiser - ContactForm7: Version 3.0.9 by Mihai Chelaru

### Media handling ###

Active editor: WP_Image_Editor_Imagick
Imagick Module Version: 1689
ImageMagick Version: ImageMagick 6.9.9-47 Q16 x86_64 2018-05-23 https://www.imagemagick.org
Imagick Resource Limits: 
	area: 63 GB
	disk: -1
	file: 786432
	map: 256 MB
	memory: 256 MB
	thread: 6
GD Version: bundled (2.1.0 compatible)
Ghostscript Version: Unable to determine if Ghostscript is installed

### Server ###

Server architecture: Unable to determine server architecture
Web Server Software: nginx/1.14.2
PHP Version: 7.3.0 (Supports 64bit values)
PHP SAPI: fpm-fcgi
PHP max input variables: 3000
PHP time limit: 300
PHP memory limit: 1073741824
Max input time: 60
Upload max filesize: 256M
PHP post max size: 256M
cURL Version: 7.61.1 LibreSSL/2.0.0
SUHOSIN installed: No
Is the Imagick library available: Yes

### Database ###

Extension: mysqli
Server version: 5.5.5-10.2.16-MariaDB-log
Client version: mysqlnd 5.0.12-dev - 20150407 - $Id: 401a40ebd5e281cf22215acdc170723a1519aaa9 $
Database prefix: wp_

### WordPress Constants ###

ABSPATH: /var/www/wptbox/
WP_HOME: Undefined
WP_SITEURL: Undefined
WP_DEBUG: Disabled
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG_DISPLAY: Enabled
WP_DEBUG_LOG: Disabled
SCRIPT_DEBUG: Disabled
WP_CACHE: Disabled
CONCATENATE_SCRIPTS: Undefined
COMPRESS_SCRIPTS: Undefined
COMPRESS_CSS: Undefined
WP_LOCAL_DEV: Undefined

### Filesystem Permissions ###

The main WordPress directory: Writable
The wp-content directory: Writable
The uploads directory: Writable
The plugins directory: Writable
The themes directory: Writable
The Must Use Plugins directory: Not writable

Hiya,

I see you do have a Must Use folder at least, as there’s a plugin in there already from your hosting provider. Let’s see about changing the permissions for the folder, there’s two possible reasons it’s unavailable, it’s either got the wrong folder permissions, or the wrong user or group has access to it.

You can change the permissions either with an FTP client, or with a file editor tool from your host (if they offer one), this is usually a right click option (if you can’t find it, you could also ask your host to help you out with this though).

The permissions are often represented as numbers, if this is the case for you, look to change them to 750, this means the folder owner has full access, the group can read and write files if they need, and anonymous users (visitors) can’t do anything.

Alternatively, if it’s represented as just checkboxes, you want it to look like this:
https://imgur.com/a/0qy2EEx.png

• Owner with Read, Write and Execute
• Group with Read and Execute
• Public with nothing

Hi Marius

I’ve followed your advice – thank you for this.

Unfortunately, I was denied permission to update the directory permission to 750 (it’s set at 755 btw). I will ask my provider for help on this one but I just wanted to check with you that I was trying to change permissions on the correct directory.

‘/wp-content/plugins/health-check/assets/mu-plugin’ to ‘750’
Command: cd “/wp-content/plugins/health-check/assets”
Response: New directory is: “/wp-content/plugins/health-check/assets”
Command: chmod 750 “mu-plugin”
Error: set attrs for /wp-content/plugins/health-check/assets/mu-plugin: permission denied

Thanks

Hiya,

So 755 is fine, 750 is just the minimum recommended.

The directory is wrong though, it should be wp-content/mu-plugins (the directory may not exist by default), the one you are looking at is inside the plugin and is just the reference for the file we wish to copy ??