Can’t activate plugin on multisite

Hi?@emeove, thank you for reaching out. To assist you better, we need some additional details about the issue you’re experiencing. We are currently looking into this issue. In the meantime, please enable remote support so that we can troubleshoot effectively:

1. Enable Remote Support:
   • Navigate to WooCommerce > Settings > Advanced > Mailchimp in your plugin settings.
   • Activate the remote support option. This allows our support team to perform in-depth diagnostics.

We will be in touch!

Hi!

Sorry but I can’t activate the plugin at all so I can’t find that setting. ??

Hey there @emeove We were able to test and encountered the same issue, it seems recent updates have caused this issue and our developers are investigating a resolution. Unfortunately we don’t have a workaround to help with activation at the moment. Due to the nature of WordPress plugin development, when we do find the solution it will require the plugin to be updated.

While I can’t provide a time frame of exactly when a new update of the plugin will be released, I can assure you we’re diligently working to get this done as soon as possible. Thanks for your patience.

@emeove We’ve developed a solution that will be included in the v4.4 of the plugin.

We’ve also included a solution that is available for you to include for your WordPress multi site network install immediately.

This is done by adding the following code to the wp-config.php file found in the root directory of the WordPress install. Please note that the code should be entered before the line stating “That’s all, stop editing!… “.

define('RUNNING_CUSTOM_WOOCOMMERCE', true);

/* That's all, stop editing! Happy publishing. */

Hi @emeove, thank you for your patience, and we appreciate you bringing this to our attention. We wanted to let you know that we’ve just released version 4.4 of the plugin today, which should address the issue you surfaced.

We’re going to close out this ticket for now, but if you still experience any issues, please don’t hesitate to contact us, and we’ll be glad to assist further.

For the quickest support, the best way to reach us is over at our GitHub page: https://github.com/mailchimp/mc-woocommerce/. From there, you can get direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Thanks again!