Can’t activate plugin

  • Resolved kodesign

    (@kodesign)


    6 years, 7 months ago

    Hello,

    I installed your plugin and it won’t let me activate it. I get the following error:

    The plugin does not have a valid header.

    I’ve deleted the plugin and tried to install it again. Same error. Your help is much appreciated.

    Thank you,
    Kimberly

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WP AutoTerms

    (@wpautoterms)

    Hi Kimberly,

    Can you let me know:

    1. How have you tried to install the plugin? Via wp-admin/ dashboard or manually by uploading the plugin files?
    2. Your PHP and WP version
    3. The version of the plugin you’re trying to install — ie. 1.8.2, 2.0.0 etc.
    4. If you have any caching plugins installed.

    If yes to this question, kindly try to uninstall the plugin (you can delete it), disable your caching plugin, install our plugin and then reactive your caching plugin.

    Thread Starter kodesign

    (@kodesign)

    1. I installed it both ways.
    2. My php version is 5.4.45 (through HostGator) and WordPress is 4.9.8
    3. Trying to install 2.1.2
    4. I cleared my cache (and I don’t have a caching plugin that I know of) and restarted my computer. Reinstalled. Still no luck.

    Thank you.

    Plugin Author WP AutoTerms

    (@wpautoterms)

    We pushed a new update, 2.1.3 that should fix this error. Kindly download again and try. It should work.

    Thread Starter kodesign

    (@kodesign)

    That did it. I was able to activate it with no issues. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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