Can’t set up account

Hi @chillifish

You can resolve the issue by completely disconnecting the current connection and setting it up afresh. Here’s how:

• Go to this debug page: example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Go to Marketing > Google Listing & Ads and initiate a fresh connection.

That should allow you to complete the setup.

Additionally, ensure you are not using a multi-client account (MCA) ID to connect or create a merchant account as it is not supported: https://woocommerce.com/document/google-listings-and-ads/faqs/#section-52

I hope this helps! Please let us know how it goes or if you need further assistance.

Thanks, now I can’t connect my Google Account. I click connect, it says ‘WooCommerce already has some access” When I click continue, it goes back to the page and asks me to connect to a google account again.

Hi @chillifish

Did you follow the steps I shared to disconnect? Could please follow that account to disconnect the previous account properly? Sharing the steps once again:

• Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Under Jetpack, click Disconnect Jetpack (if you’ve installed it)

Next, go to Marketing > Google Listings & Ads and set up the connection again.

Let us know how it goes!

Yes, I did all that, but didn’t make any difference. I’ve managed to get it sorted through that test page in the end. Although having a different issue as it won’t get the address from the Woocommerce settings page. I’m going to give it time and see if it’s a caching issue.

Hey, @chillifish!

I’ve managed to get it sorted through that test page in the end.

And this is the page you wanted to connect?

Although having a different issue as it won’t get the address from the Woocommerce settings page. I’m going to give it time and see if it’s a caching issue.

Have you tried a different browser? Do you have any caching plugins?

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Coming back to this as I think this plugin is the source of my woes. My Ad account has been suspended for Circumventing systems policy. I can’t get a response from Google despite having filled in the appeal form twice.

The only thing that I can see that would potentially trigger it is that this plugin caused me to create duplicate ad accounts as the first one didn’t seem to work. This has been an absolute nightmare and I cannot get a response from Google.

Hi @chillifish,

Sorry to hear about the issues you’ve faced. As you’ve tried several steps on this, I suggest you contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.