• Resolved findanewwebsite

    (@findanewwebsite)


    I’ve activated the plugin and connected to the search console but when trying to connect to analytics it just loads (for 2 hours now)

    I have activated around 7/8 other accounts.

    Info from health check:

    Version	1.36.0
    PHP Version	7.3.29
    WordPress Version	5.7.2
    Reference Site URL	https://highpeakwebsitedesign.com
    AMP Mode	No
    Site Status	Connected through site credentials
    User Status	Authenticated
    Connected user count	1
    Active Modules	Site Verification, Search Console
    Required scopes	
    openid: ?
    https://www.googleapis.com/auth/userinfo.profile: ?
    https://www.googleapis.com/auth/userinfo.email: ?
    https://www.googleapis.com/auth/siteverification: ?
    https://www.googleapis.com/auth/webmasters: ?
    User Capabilities	
    googlesitekit_authenticate: ?
    googlesitekit_setup: ?
    googlesitekit_view_posts_insights: ?
    googlesitekit_view_dashboard: ?
    googlesitekit_view_module_details: ?
    googlesitekit_manage_options: ?
    Features	
    ga4setup: ?
    helpVisibility: ?
    ideaHubModule: ?
    serviceSetupV2: ?
    storeErrorNotifications: ?
    userFeedback: ?
    userInput: ?
    widgets.dashboard: ?
    widgets.pageDashboard: ?
    widgets.moduleScreens: ?
    Search Console property	https://highpeakwebsitedesign.com/

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out and sharing the details on what you’re encountering. So we can troubleshoot this further please share the following information:

    1. Any console error that appears on the continuous loading screen.
    2. Your full Site Health information. You can use this form to share privately if preferred. I ask for the full details as we’ve had recent similar reports and I’d like to compare your plugin and environment.
    3. On the other sites whereby you’ve been able to connect Analytics are they all on the same hosting package?

    Let me know if you have any questions with the above.

    Thread Starter findanewwebsite

    (@findanewwebsite)

    I’ve sent the stuff over in private forms.

    Thanks

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing. I’ve checked the details provided and while nothing immediate stands out can you share any browser console errors that appear on the same loading screen that remains in a loading state?

    Thread Starter findanewwebsite

    (@findanewwebsite)

    Sent in a separate form but here:

    Uncaught (in promise) TypeError: Cannot read property 'replace' of undefined
        at o (googlesitekit-api.c423bd9792e7eed18683.js:1)
        at googlesitekit-modules-analytics-4.7b34aa738d17383f29ca.js:20
        at u (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
        at Generator._invoke (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
        at Generator.forEach.e.<computed> [as next] (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
        at googlesitekit-vendor.739fd0f156bc499b3341.js:1
    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing. I’ve added your details to the related GitHub issue which we’re currently investigating.

    While we look into this further can you share whether the same occurs if you manually insert a Google Analytics snippet on your site before then connecting the Analytics module within Site Kit? The plugin can recognize manually placed snippets during setup, using the associated property to display your Analytics data within the plugin dashboards.

    Thread Starter findanewwebsite

    (@findanewwebsite)

    Hi James,

    On this occasion the property hasn’t been created yet, I was going to add it using the plugin as I have with a few others.

    Let me know if you want me to set it up manually and try again.

    I am having exactly same issue
    console error looks like this

    googlesitekit-api.c423bd9792e7eed18683.js:1 Uncaught (in promise) TypeError: Cannot read property 'replace' of undefined
        at o (googlesitekit-api.c423bd9792e7eed18683.js:1)
        at googlesitekit-modules-analytics-4.7b34aa738d17383f29ca.js:20
        at u (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
        at Generator._invoke (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
        at Generator.forEach.e.<computed> [as next] (googlesitekit-vendor.739fd0f156bc499b3341.js:1)
        at googlesitekit-vendor.739fd0f156bc499b3341.js:1

    @findanewwebsite @ashim221 ,

    Thanks for getting back to us.

    Our team has fixed this issue & we’ll ship this in upcoming Site Kit release 1.37.0.

    Stay connected for updates. We’ll surely update you here as well once we released the update.

    Best Regards,

    Plugin Support Bethany Chobanian Lang

    (@mxbclang)

    @findanewwebsite @ashim221 Thanks so much for your patience here. We’ve just released v1.37.0, which includes a fix for this issue, so you should be able to successfully connect Analytics now.

    I’m going to mark this topic as resolved, but if you do still have trouble or have any other questions about Site Kit, please feel free to open a new support topic and we’d be happy to help.

    Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
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