Can’t activate by email

Hi @rizrob

It’s not clear. What did you mean by clicking the user? On which part of the email or UM settings?

Regards,

Hi, @champsupertramp you’re right, I meant when I click on the activation link I get in the email. I did other tests and copying the site to another subdomain everything works perfectly. Do you have any idea what could prevent activation via the link received by email?
Please could you tell me how can I debug this process?
I have already tried with Worpress (debug=true) but there is no indication and not even in the apache logs (I see the URL with the activation token but no errors or further).
I would be very grateful for any suggestions.

hi I think I have same or similar problem. I use UM so Subscribers register to my website.

It used to work fine. But now when people subscribe they get an email asking them to activate their account. So far so good. But the activation doesn’t happen when they click on the link.
In the account details on the WordPress it stays ‘awaiting email approval’.
So I manually approve their account in WordPress. This triggers the email to tell them their account has been activated. But second glitch is when they click on that link in that email it takes them to a form that doesn’t let them log in. Says error.

However if they just try to log in as if they are a regular user then it’s fine.

I could just switch to ‘automatic approval’ but really want to understand what is happening. And don’t want to open up site to security issues by switching to automatic approval.

Hi @jj2022 @rizrob

This may be because of a plugin/theme conflict. Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

Regards,

Hi @champsupertramp,
thanks for the very kind reply but there are no conflicts because otherwise it wouldn’t even work on the test site which is a perfect clone of the original.

Hi @rizrob @jj2022

Just checking if you’re still having issues? There’s an issue created on GitHub repository that you can find a workaround: https://github.com/ultimatemember/ultimatemember/issues/845

Regards,

Hey there!

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

Regards,

sorry @champsupertramp, I solved the problem, it was not the fault of the plugin but of an incorrect configuration in the htaccess.
Sorry I forgot to communicate it.
Sincerely