Can't access theme options page with full admin permissions

  • Resolved bruno-thisfunctional

    (@bruno-thisfunctional)


    9 years, 2 months ago

    I got a project to make a few modifications, however when I try to access the theme options page I get an error: “You don’t have permissions to access this page”.

    I’ve used plugins to change roles and capabilities, changed it in the db myself, and looked around the files to check for anything unusual.

    The website uses the redux framework with a theme I believe it’s called shopkeeper, can’t be sure because who developed the website changed the plugins and themes names ??

    I don’t have contact with who developed it

    Plus the first admin created was deleted from the database.
    My guess is that who developed the website created a custom role to access the theme options and when he/she deleted the user and role the access got “damaged”… Is there anyway to check this?^

    Or if you have any other idea please share.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @bruno-thisfunctional,

    Sorry for the troubles you are having. I am not familiar with the Redux framework but I know you can hope over to https://github.com/reduxframework/redux-framework/issues and submit a issue there.

    I think you may be right about the role thing and this is why I would suggest you ask the author of the plugin. I am sure they would have more clear picture of what you are working with.

    If not, we are here to help as well but it may be limited.

    Thread Starter bruno-thisfunctional

    (@bruno-thisfunctional)

    Hi @JustinGreer,

    Thanks for the answer!
    I’ll try and do that and comeback with, hopefully, a solution.

    Thread Starter bruno-thisfunctional

    (@bruno-thisfunctional)

    I fixed it!

    So, Redux support was ridiculously useless… However I solved the problem.
    I looked in the internet for a free/not so legit version of the theme, and used the clean config file, after a few simple adjustments it was working ??

    Whoever developed the website also used functions to remove menu nodes, but that was throwing a php warning and I easily found and deleted those code lines.

    If someone has the same problem check for the remove nodes functions, css hidding buttons, reddirect away from the admin pages and config files in the themes.

    Awesome! That is great news

Viewing 4 replies - 1 through 4 (of 4 total)
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