Can’t Access Settings, Do Backups, etc. – Get 404 Error

  • Resolved jrothra

    (@jrothra)


    6 years, 5 months ago

    When I try to access the settings page, or the backup page, or any other page, all I get is a front-end 404 error.

    Screenshot

    I read that it could be an Apache issue, but that was two years ago. I also found a thread that referenced this, but no solution was given.

    I also know that it could be another issue.

    Versions
    WP: 4.9.8
    Updraft: 1.15.2

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Please could you (or your server admin/hosts) check the PHP error logs for the site, for any ‘500’ errors? Could you also ask your server admin if ‘mod_security’ is installed on the server?
    It is possible that the actual error is being disguised as a 404 error as a security measure.

    Thread Starter jrothra

    (@jrothra)

    The problem was a security feature in cPanel (Immune360) was proactively considering it malicious, so it killed it. I tried adding the file to the ignore list, but it didn’t work. So, changed the settings in Proactive from “Kill” to “Log only.” Problem solved (or at least worked around).

Viewing 2 replies - 1 through 2 (of 2 total)
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