Cant access page since last update

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hi @albertramsbottom

    Please check out the troubleshooting steps I posted in this thread.

    If the error persists after you tried the steps, feel free to send us the debug information from the plugin Debug tab and we will look into the issue soon.

    Regards,

    • This reply was modified 5 years, 1 month ago by tonyrobins.
    Thread Starter albertramsbottom

    (@albertramsbottom)

    I cant assess any part of the plugin, my wordpress site is working fine.

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @albertramsbottom

    Can you please send us the plugin installation package to support(at)wpvivid.com email?

    Thanks and Regards,

    Thread Starter albertramsbottom

    (@albertramsbottom)

    Well I just updated through wordpress, but I could send you the directory??

    Thread Starter albertramsbottom

    (@albertramsbottom)

    I cant send it, gmail wont allow me, probably for good reasons

    Plugin Author wpvivid

    (@wpvivid)

    Hello @albertramsbottom
    The situation you mentioned, we have to log in to your website, would you please send a temp admin account and password to support(at)wpvivid.com email?

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @albertramsbottom

    A new version – 0.9.33 is now available, please try to reinstall and activate the plugin.

    If the problem still exists, please feel free to contact us via support(at)wpvivid.com for further assistance.

    Kind Regards,

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @albertramsbottom

    Since we haven’t received any updates from you for more than 1 week. I will mark this thread as resolved.

    Please feel free to contact us if you have any further questions.

    Regards,

Viewing 8 replies - 1 through 8 (of 8 total)
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