• Resolved skilerjay

    (@skilerjay)


    Hello everyone, please i really need help with this, when i try accessing the admin dashboard of my website it gives me an error message “There has been a critical error on this website”, but the website/frontend is not affected, just the admin end. How do i fix this please? I got an email with the recovery mode link but i didn’t see it on time, and the link’s expired. I don’t know how to get a new one or better still fix this issue, someone help me please?

    The page I need help with: [log in to see the link]

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  • You can take to try and fix the issue:

    1. Check your error logs: The first step in diagnosing the problem is to check the error logs on your server or you can activate display error from cpanel select php version and checklist display error. or you can active debug from wp-config.php change wp debug false to true.
    2. Deactivate plugins and themes: If you have not access Wp-admin you can deactive from filemanager.
    3. Reinstall WordPress core files: If you suspect that the error is caused by corrupted WordPress core files, you can try reinstalling them by downloading a fresh copy of WordPress from the official website and replacing the wp-admin and wp-includes folders on your server with the new ones.
    4. Contact your hosting provider: If you have tried all the above steps and still cannot resolve the issue, it may be a problem with your hosting environment. Contact your hosting provider’s support team and provide them with the error message and any relevant logs, so they can help you diagnose and fix the problem.
    Thread Starter skilerjay

    (@skilerjay)

    Thanks for your response. From the email i got, WordPress say it caught up an error with one of my plugins “Backuply” but i checked from my cpanel, WordPress manager, i don’t have that plugin installed. I checked my cpanel file manager, inside wp-contents, i saw a folder backuply, it’s not even inside plugins folder. Any ideas on what to do please? I tried renaming the folder but it didn’t fix it, i checked the folder there’s no data in it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Can’t access my Admin Dashboard’ is closed to new replies.