Can’t access Customise section

  • Resolved JenniferCross

    (@jennifercross)


    2 years, 10 months ago

    Hi Roman,

    I hope you are well.

    I’m having trouble accessing the Customise section of the dashboard, it just says ‘Loading…’ at the top and the page never downloads – do you know why this might be please?

    Thanks,
    Jen

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @jennifercross,

    My guess, there might be incompatibility issue either with active plugins or theme.

    Can you run testing it with default theme enabled as instructed in my reply to your other topic here?

    Let me know your views.

    Regards,
    Kharis

    Thread Starter JenniferCross

    (@jennifercross)

    Hi Kharis,

    Just getting back to you on this one, when I put Troubleshoot mode on, I can see the Customise section, however when I switch it off, I can’t see it again. What does this tell us?

    Thanks,
    Jen

    Hi Jen,

    Did you notice that all plugins are disabled when troubleshooting mode is on?

    My guess, you’re getting incompatibility issue with one of your active plugins.

    To find out which one is the culprit, while troubleshooting mode, ensure all plugins are disabled, then re-enable one by one and run your test in each.

    Regards,
    Kharis

    Thread Starter JenniferCross

    (@jennifercross)

    Thank you Kharis I’ve managed to find the culprit as you suggested and I’ve deleted the troublesome plugin.

    Thanks for your help.

    Jen

    You’re welcome Jen!

    Please let us know in a new topic if you have any further questions, or if we can provide you with any other assistance.

    Regards,
    Kharis

Viewing 5 replies - 1 through 5 (of 5 total)
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