Can’t access Country Blocking Feature

  • Resolved charlton1

    (@charlton1)


    1 year, 11 months ago

    Hello,

    I purchased the country blocking extension from Site Scanner about 1-2 years ago & was using it with no issues until the rebrand/ consolidation into AIOS. I can no longer access my country blocking licenses, I had about 10. Am I just out that money now ($100+)? DO the ones i do have still work?

    Looking forward to hearing from someone and getting this resolved.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support aporter

    (@aporter)

    Hi,

    Sorry about the inconvenience caused.

    Previous customers of site-scanners should have had multiple emails about being moved from site-scanners to aiosplugin.com.

    If you’ve not had any emails could you open a premium support request here:

    https://aiosplugin.com/premium-support/

    Put zeros for the order number.

    Can you include any relevant information about your previous account with site-scanners and a link to this support topic.

    The team member who has been dealing with the migration is based in the UK so this should get resolved for you tomorrow morning UK time.

    Best Wishes,

    Ashley

    Thread Starter charlton1

    (@charlton1)

    Hey Ashley,

    I actually already filled our a support ticket and just put “Order is older than 12 month(s)”

    Would it be best for me to resubmit?

    Thank you,

    Plugin Support aporter

    (@aporter)

    Hi,

    No need to resubmit I’ve found your support ticket.

    I’ve assigned it to the team member whos handling the migration so as soon as she comes in tomorrow morning it should get resolved for you.

    Best Wishes,

    Ashley

Viewing 3 replies - 1 through 3 (of 3 total)
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