Can’t access and login with php error

  • Hello,

    After updating wordpress and plugins I can’t access my wordpress admin panel anymore at [mywebsite.com]/content/wp-login.php
    It shows the following error :

    Parse error: syntax error, unexpected ‘===’ (T_IS_IDENTICAL) in /home/pertheve/public_html/content/wp-content/advanced-cache.php on line 19

    I would like to modify the file via FTP access, but the website was created years ago and I don’t have the credentials anymore (I don’t know if they are the same as for login or not).

    Thank you for your help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter juliedev

    (@juliedev)

    Thank you for your answer.
    It would be easier to fix the problem if I could access my server via FTP. Do you know how I can retrieve my server login and password to connect with Filezilla ?
    As I said, the website was created a long time ago by my client and he doesn’t have the welcome mails with all the informations anymore.

    Moderator t-p

    (@t-p)

    If don’t remember, please contact your hosting provider.

Viewing 3 replies - 1 through 3 (of 3 total)
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