Can’t Accept Terms and Conditions on Setup Guide Page

  • Resolved shreekorde

    (@shreekorde)


    3 years, 10 months ago

    After installing plugin Setup Guide page appears. There are 3 links 1st is accept 2nd is decline 3rd is skip and 4th is next, to accept terms or decline and move further. But when i click on accept terms and next it wont get accepted or decline and stuck on that page.

    And without accepting terms other pages are not opening and it gets redirect to Setup Guide page.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @shreekorde

    Thank you for reaching out.
    I’ve tried to replicate the issue, however, I was unable to.
    Can you please check in Perfomrance>Dashboard if you can accept the terms and conditions there?
    Alternatively, please completely remove and re-install W3 TOtal Cache and see if the issue persists.
    Thanks!

    Thread Starter shreekorde

    (@shreekorde)

    Thank you for your prompt reply.

    But i tried on completely new site without any plugin or theme to avoid any conflict. I also instralled previous version that is 2.1.1 but same issue.

    Clicking on any W3 Total Cache page it gets redirected to Setup Guide page and after that clicking on accept or decline and next or skip it stays on that page only and nothing happens.

    I think it is something about server, ssl, or cdn issue.

    OK, i’ll get out of it.

    Sorry for the inconvenience caused.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @shreekorde

    Well, this seems strange. Can you please share on which server you are hosting your website?
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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