Can’r run WordFence scans

  • Resolved elainewildash

    (@elainewildash)


    6 years, 7 months ago

    Have been having an issue running WordFence scans from multiple sites.

    Get various errors:

    – Scan terminated with error: There was an error connecting to the Wordfence scanning servers: cURL error 28: Connection timed out after 10002 milliseconds

    – Scan Failed The current scan looks like it has failed. Its last status update was 5 mins ago. You may continue to wait in case it resumes or stop and restart the scan

    Hosting has responded by saying:

    Nothing has changed on the our platform however Wordfence’s policy seems to have done so. The curl and openssl versions may have to be updated….

    Can someone from WordFence comment/clarify if this is correct or provide advise as to what is required?

    Thanks,

    Elaine

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Elaine,

    After reading your reply here, I can see that you are no longer getting the cURL connection error, is that right?

    Regarding the scan failure issue, I believe you got it working with deselecting “Scan images, binary, and other files as if they were executable” option, this issue could be related to either “max_execution_time” or memory limit issue, enabling “debug mode” in “Wordfence > Tools > Diagnostics > Debugging Options > Enable debugging mode” then running a new scan might help in narrowing down this issue by checking if there is any error message reported in the scan activity log.

    Thanks.

    Thread Starter elainewildash

    (@elainewildash)

    Hi wfalaa,

    Yes that’s right.

    I have now tried re-enabling “Scan files outside your WordPress installation” and “Scan images, binary, and other files as if they were executable” and the scan is completing again so no idea why this was happening.

    I will however keep an eye on this and do as you’ve suggested if the issue re-occurs to try to narrow down why it’s occurring – thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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