• Resolved ancorablue

    (@ancorablue)


    I’m volunteering for a small charity – so no paid help and no money for paid plugins. We have AIOSEO installed on the site to ensure sharing the main page of the site on Facebook shows the info and image we need displayed correctly.

    The website has a new member area (Ultimate Member). We are trying to share individual member profiles on Facebook.

    For example:

    https://ourdomainname.ca/user/memberprofileA/

    We discovered the profiles would share but without the member name, it would just say “user” which is not useful.

    After 9 hours of messing about it seemed I can only achieve one or the other. If I turn off AIOSEO the member profiles share correctly, but the remainder of the site does not do as we want. Or turn AIOSEO back on and the member profiles now all default to the front page.

    I have installed and uninstalled a number of plugins to try and resolve this. After 9 hours (literally) I am now so tired and confused I am not even sure I can explain what I need properly.

    Basically in the Facebook Sharing Debugger I can see the Canonical url for the member profiles are scraped instead of the member profile url.

    I have looked all through the settings on AIOSEO and have not had any luck.

    I think 9 hours of trying and failing to find a solution on my own is enough. It is time to ask for help.

    Does anyone have a clue what is going on and how I can fix it?

    Please forgive me if I am not explaining this clearly enough. I’m so fed up now, I am over my head and exhausted.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ali Darwich

    (@tokyobiyori)

    SUPER-O EL MOPO

    Hi @ancorablue,

    Thanks for reaching out. I’m sorry but would it be possible to have more examples about this? For example:

    1. What’s the original URL and what’s the URL you’re receiving in the output?
    2. Does this issue happen if you disable Ultimate Member?
    3. You say that the canonical URL is being scraped, which makes sense. What URL do you want in the output instead, and why does it have a different canonical?

    I’m sorry for all the questions, but the more information I have, the more I can try to replicate this to see how can we help you.

    I’ll be looking forward to your reply.

    Thread Starter ancorablue

    (@ancorablue)

    Thank you so much for taking the time to reply. I am only a volunteer with limited time, so after I spent 3 days on this I had to move on as that was time away from my paying job so I had to find another solution. I deleted the app completely and just used a different one. That seemed to fix the problem. I wish I had more details to provide for you just for your own information, but in the end I had to just use a different plugin. Thank you for your time.

    Ali Darwich

    (@tokyobiyori)

    SUPER-O EL MOPO

    Hi @ancorablue,

    Thanks for your reply and no worries. If anything, I’m sorry I couldn’t help out earlier.

    I’ll mark this thread as “Resolved”, but please don’t hesitate to contact us again if we can be of service in the future. We’d be happy to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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