CANNOT_BE_ZERO_OR_NEGATIVE

  • Resolved ekrem1975

    (@ekrem1975)


    2 years, 10 months ago

    When customer try to pay with a coupon.
    For example 2,50€ with a coupon an the price is at 0,00€ after they used the coupon.

    They get the following error
    CANNOT_BE_ZERO_OR_NEGATIVE
    Must be greater than zero. If currency supports decimals, only two decimal place precision ist supported.

    It doesn’t matter if they choose PayPal,Credit Card, Debit Card…..

    • This topic was modified 2 years, 10 months ago by ekrem1975.
Viewing 3 replies - 1 through 3 (of 3 total)
  • efox

    (@foxylearning)

    I believe I’m experiencing the same (or related) issue. I had a user who used a gift certificate/coupon code to have a subtotal of $0.00, but had $1.30 in sales tax due. Not only did this plugin prevent the customer from checking out via PayPal (they receive this error message: “Your card number is incomplete,” even though they entered the complete card number correctly), it even caused an error when trying to checkout via credit card (Stripe). I had to disable this plugin to allow the customer to checkout via card/Stripe (it worked fine after disabling PayPal Payments).

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @ekrem1975,

    Are you using the latest plugin version?
    In update 1.7.1, the button render logic for free products has been adjusted to no longer display the buttons/gateway for free products as PayPal can’t process zero-sum checkouts.
    So with the latest version, the smart buttons should be hidden when there’s only a free product in the cart and the gateway would also be disabled on the Checkout page.
    This new behavior came with an issue similar to what that @foxylearning describes though, so despite the gateway being re-enabled, the smart buttons remained hidden even when taxes or shipping were added to the total. This issue has been addressed for the next update and you can give the change a try with this test package if you can reproduce the error and are interested in providing feedback.
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Since we have not heard back from you for over a month, we will mark this thread as resolved. Do not hesitate to open a new thread if you still need our support on this or any other issue.

    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
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