CANNOT_BE_NEGATIVE Must be greater than or equal to 0

  • Hi, our customer encountered the (frontend!) error “CANNOT_BE_NEGATIVE Must be greater than or equal to 0. If the currency supports decimals, only two decimal place precision is supported.” What is this about? What could trigger it? (we used of free gift product plugin ) https://prnt.sc/CN3f99pke7pt

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    Hi @ithemelandco ,

    Thank you for reaching out to us we are here to help.

    Could you share your system report with us so we can take a closer look? We are particularly interesting in the version you are currently using.

    1. Navigate to the?WooCommerce / Status?section in your site’s admin panel.
    2. Click on the?Get system report?button and then click?Copy for support.
    3. Paste the report into our?PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Best Regards,
    Jamie

    Thread Starter ithemelandco

    (@ithemelandco)

    Hi Jamie

    thank you for replied

    please check it

    https://privatebin.syde.com/?851e538ead3afc6e#HAThqPQw1brKUNvukx92eRdYG1Fz5AkShaYBkMoMJeNM

    Thread Starter ithemelandco

    (@ithemelandco)

    Hi

    anybody help ?

    we need fix this issue

    Best Regards

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @ithemelandco

    To assist further, I’d like to clarify: are you involved in the development of the “iThemeland Free Gifts For WooCommerce” plugin? As your username is quite similar as the plugin brand.

    If so, it would be helpful if you could provide a copy of the plugin for us to analyze. This would allow us to look into the code and better understand why this behavior is being triggered.

    Most likely, the issue is due to the plugin not using a proper hook for adjusting prices in a way that’s compatible with PayPal Payments. With access to the code, we could provide more insight into the exact cause and potential solutions.

    Please feel free to reach out if you need further assistance.

    Kind Regards,

    Krystian

    Thread Starter ithemelandco

    (@ithemelandco)

    Hi

    yes , we are author this plugin

    how can send to you admin access , for check it ?

    Best Regards

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @ithemelandco

    You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    I’m looking forward to your response.

    Kind regards,
    Krystian

    Thread Starter ithemelandco

    (@ithemelandco)

    Hi @inpsydekrystian

    we created and replied to your ticket

    i am waiting for answer

    thank you

    Plugin Support Syde Jamie

    (@jamieong)

    Hi @ithemelandco ,

    Thank you for raising the ticket directly to us, we acknowledge that we received it. We will now this ticket since no further action is required here.

    Best Regards,
    Jamie

Viewing 8 replies - 1 through 8 (of 8 total)
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