Cannot Upload Anything in Customizer

  • I am having an issue uploading images in the theme customizer. When I click the button to upload, nothing happens. It doesn’t bring up the uploader…it does nothing. It was like this before I updated to 4.3 and is still an issue after the upgrade.

    I have tried in Chrome and Firefox. I have disabled all plugins and reset to the default theme. I also removed all files via FTP and re-added them. Nothing seems to help. How can I fix the issue? Here is my site: https://www.innofuture.com.au/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator James Huff

    (@macmanx)

    First, please make sure that your browser is up to date by visiting https://whatbrowser.org/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

    Thread Starter Choff84

    (@choff84)

    I am using two different browsers: Chrome 44 and Firefox 39 (both current.) I have cleared cache and cookies in both – no effect. Turning extensions on and off in both also has no effect.

    Moderator James Huff

    (@macmanx)

    The current version of Firefox is 40.0.2. Would you please try that?

    Thread Starter Choff84

    (@choff84)

    Done. No effect. Also, I have other WordPress sites running the same version and on the same browsers. They work perfectly. I can upload/add images in the media library just fine, but the Customizer does nothing and I need it to change out logo, headers, etc.

    Thread Starter Choff84

    (@choff84)

    Update: I went back and installed WP 4.1 and now it works just fine. I have no idea why it didn’t work after the last two versions came out, so I guess I just won’t be updating again for a while.

    Moderator James Huff

    (@macmanx)

    Well, the next thing I was going to ask if it worked fine in a different theme, like Twenty Fifteen. It’s possible that the developer of your theme just hasn’t updated to the new customizer.

    It’s fine to stay on 4.1, you’ll just be missing a few security fixes for publicly known vulnerabilities.

Viewing 6 replies - 1 through 6 (of 6 total)
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