Cannot update to version 5.11

  • Resolved thaisf

    (@thaisf)


    3 years, 3 months ago

    Hello There,

    I’ve been trying to update the plugin to version 5.11 for almost a week and I keep getting the same message: “Update failed: No connection or server is busy. Please try again later.”

    I get this message only when I try to update the events calendar, one other plugin and the theme DIVI.

    Can anyone help me with that? I do not have the knowledge to update via FTP and I am not sure if it is safe to do that. And also the site server says the problem is not with them.

    I would really appreciate if anyone could help me. Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey there,

    Thank you for reaching out.

    It’s always best if you are able to do a backup of your site before trying anything (Updraft Plus is a good free plugin to do so).

    With that in mind, you should be able to simply delete The Events Calendar plugin and re-install it manually without losing any data.

    You can read more about that here: https://theeventscalendar.com/knowledgebase/k/downloading-and-installing-the-plugin/

    Manual installs are a good workaround, but you probably want to see if there isn’t something blocking updates (a firewall or security plugin).

    Best regards,
    Geoff

    Plugin Support Jaime

    (@jaimemarchwinski)

    It’s been a while since this thread has been active, so I’m going to go ahead and close it for now.

    Feel free to open up a new one if anything else comes up.

    Have a wonderful day!

    Thanks,?
    Jaime

Viewing 2 replies - 1 through 2 (of 2 total)
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