Cannot Update the Plugin

  • Resolved HumanATV

    (@humanatv)


    2 years, 11 months ago

    I’m trying to update from 3.0.2 to 3.2.0.

    We get the error: Update failed: Download failed. Forbidden

    This same error happens on a different site where we have the plugin installed as well.

    Both sites are hosted on Flywheel.

    Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Poonam Namdev

    (@poonam9)

    Hi @humanatv,

    Are you getting this issue with the free version of the plugin?

    Thread Starter HumanATV

    (@humanatv)

    Yes, the free version.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @humanatv,

    Are you getting this error with the MPG plugin only? Have you tried to update any other plugin in your dashboard?

    Thread Starter HumanATV

    (@humanatv)

    Only with the MPG plugin. All other plugins are updating.

    Hi @humanatv!

    Does deleting the plugin, then reinstalling and activating it again help?

    Thread Starter HumanATV

    (@humanatv)

    I manually updated to 3.2.0 and now just tried to update to 3.3.0. It still failed. I get the error: Update failed: Download failed. Forbidden

    Mat

    (@mateithemeisle)

    Hello @humanatv ,

    Thank you for your message and apologies for the delayed reply!

    This particular issue might have been caused by a temporary server issue or by some transients that haven’t been cleared properly.

    Are you facing this issue now too? If the answer is yes, then please try to refresh the page and try again, clear your browser cache and try again.

    If this didn’t work, you can try following this guide to delete all expired transients.

    Thank you and please let us know if you are still facing issues!

    Thread Starter HumanATV

    (@humanatv)

    Hello, I just cleared transients and am still not able to update the plugin via the WP plugins area.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @humanatv,

    I’d recommend you please check with your hosting provider about why are you facing this issue. It’s something related to your server or WordPress instance.

    If nothing works, delete the existing plugin and install a fresh version of it.

    ?Let us know if we can help with anything else.

Viewing 9 replies - 1 through 9 (of 9 total)
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