Cannot update Plugin – file permissions

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  • Plugin Author WPWhiteSecurity

    (@wpwhitesecurity)

    Hello SamanthawTCMC,

    Thank you for using our plugin.

    This usually happens when new files are added to the plugin and the www-data (or web server) user you are using does not have access to write to the directory where the plugin is installed. Hence you can update the web server user permissions else do the following:

    1. Download the plugin to your computer

    2. Disable the plugin

    3. Extract the download and Upload the new version of the plugin via FTP (user a user that has write access to the website’s directory)

    4. Change ownership of the files to the web server user (typically www-data) by using chmod

    5. Enable the plugin.

    Note that this is not a problem of the plugin and you’ll encounter the same problem should other plugins add new files. Hence long term you should look into updating your web server user permissions.

    While I trust the above helps you solve your issue, do not hesitate to get in touch should you have any further queries.

    Thread Starter SamanthawTCMC

    (@samanthawtcmc)

    Thank you!!

    I was able to find where the permissions were off in the plugin folder for this and an update to include the server did the trick. Thanks!

    Plugin Author WPWhiteSecurity

    (@wpwhitesecurity)

    Glad you solved it Samantha. Would be great if you can spare a minute to rate our plugin on the repository.

    Do not hesitate to get in touch should you have any further queries.

Viewing 3 replies - 1 through 3 (of 3 total)
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