Cannot Update Forms

  • Resolved Cloudpoint

    (@cloudpoint)


    6 years, 3 months ago

    Current or New Forms cannot be edited or updated. Deactivated plugins and reinstalled.

    WordPress Environment
    Home URL: https://fedfamsc.org
    Site URL: https://fedfamsc.org
    WP Version: 5.0.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron:
    Language: en_US
    Permalink Structure: /%postname%/
    Show on Front: page
    Page on Front: Home (#98)
    Page for Posts: Unset
    Table Prefix: wp_37aqymzrr1_
    Table Prefix Length: 14
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored
    Server Environment
    Hosting Provider: DBH: f8092796301517.db.2796301.hostedresource.com:3308, SRV: fedfamsc.org
    TLS Connection: Connection uses TLS 1.2
    TLS Rating: Bad
    Server Info: Apache
    PHP Version: 5.6.27
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    PHP Max Upload Size: 64 MB
    cURL Version: 7.45.0, OpenSSL/1.0.1e
    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    gzip:
    GD Graphics Library:
    Multibyte String:
    Remote Post:
    Remote Get:
    Give Configuration
    Give Version: 2.3.1
    Give Cache: Enabled
    Database Updates: All DB Updates Completed.
    Give Cache: Enabled
    Give Emails:

    New Donation
    Donation Receipt
    New Offline Donation
    Offline Donation Instructions
    New User Registration
    User Registration Information
    Donor Note
    Email access

    Upgraded From: 2.3.1
    Test Mode: Disabled
    Currency Code: USD
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: https://fedfamsc.org/donation-confirmation/
    Failure Page: https://fedfamsc.org/donation-failed/
    Donation History Page: https://fedfamsc.org/donation-history/
    Give Forms Slug: /donations/
    Enabled Payment Gateways: PayPal Standard
    Default Payment Gateway: PayPal Standard
    PayPal IPN Verification: Enabled
    PayPal IPN Notifications: IPN received for #1482 ( 65F56306DE494493H ) on at . Status VERIFIED
    Donor Email Access: Enabled
    Active Give Add-ons
    Other Active Plugins
    Advanced Post Manager by Modern Tribe, Inc. – 4.4
    Classic Editor by WordPress Contributors – 1.3
    Divi Font Awesome by Alex Brinkman – 1.0.5
    Ninja Forms by The WP Ninjas – 3.3.20
    Ninja Forms – Layout & Styles by The WP Ninjas – 3.0.25
    Redirection by John Godley – 3.6.3
    Smush by WPMU DEV – 3.0.2
    The Events Calendar by Modern Tribe, Inc. – 4.7.3
    The Events Calendar: Eventbrite Tickets by Modern Tribe, Inc. – 4.5.6
    The Events Calendar Extension: Divi Compatibility by Modern Tribe, Inc. – 1.2.1
    The Events Calendar PRO by Modern Tribe, Inc. – 4.5.2
    Yoast SEO by Team Yoast – 9.3
    Inactive Plugins
    Akismet Anti-Spam by Automattic – 4.1
    Search Engine Visibility by GoDaddy – 0.5
    Active MU Plugins
    System Plugin by – 3.7.16
    Theme
    Name: Divi
    Version: 3.19
    Author URL: https://www.elegantthemes.com
    Child Theme: No – If you’re modifying Give on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    That sounds like a plugin conflict. I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
    https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.

    Thanks!

    Unfortunately, I have the same issue. I’ve disabled all the plugins except Give and the result is just the same. Health Check plugin doesn’t help. The behavior of Give alone is the same as with all other plugins activated – can’t save my changes to any form. My PHP is 7.2.

    I’ve just fixed my problem. I’ve found that I don’t have at least 2-3 Give tables in my database. Also, give_formmeta was missing. I don’t know why they weren’t created during the installation/activation process.

    I’ve deactivated the plugin. Deinstalled it completely. Manually deleted all the Give options into the wp_options table. Dropped all Give tables from the database and I’ve done a new install. Now it seems like everything is working fine.

    It wasn’t a conflict with another plugin as all the active plugins are the same.

    Plugin Author Devin Walker

    (@dlocc)

    Thanks for the update @yovko – that’s strange the plugin did not create the appropriate tables the first time. We’ll keep an eye to see if anyone else reports this happening.

    Maybe the problem is in the context of the upgrade/update DB process. Because I activated the Give plugin (just for a test) some time ago and deinstalled it. On the same website. So now, right after the new activation, there was a notification saying that the database should be updated. I confirmed but maybe because of the time between the two activations (several months) the script can’t do it’s work very well.

    Just a hint… I can’t be sure…

Viewing 5 replies - 1 through 5 (of 5 total)
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