Cannot uncheck Pay Later messaging

  • Resolved willcaddy

    (@willcaddy)


    8 months, 1 week ago

    Hello there,

    I am trying to uncheck some of the PayPal Pay Later messaging locations but every time i click save settings it doesn’t keep them. It remembers my preference for the text and logo colour but not the check box.

    I am just trying to disable it on the “Shop” and “Product” pages as I want to keep the main website clean looking.

    View post on imgur.com

    Here is the page I am on about. I have tried 3 different browsers now and had the same problem on all of them. If anyone knows what is causing this and any potential workarounds I would be very much obliged!

    Thanks ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @willcaddy

    The issue you’re facing might be related to a bug we introduced in the recent version of our Pay Later messaging Configurator.

    We have prepared a patch that we believe will resolve the problem. You can download and install the package available at the following link: PCP-2811. This package includes a fix that is scheduled to be officially released in our version 2.6.2 update.

    After installing the package, please check if the issue with the settings not being saved persists.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Kind Regards,

    Krystian

    hudsontek

    (@hudsontek)

    Yeah this is quite infuriating. This latest package doesn’t fix it for me. If there’s any workaround please let us know

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello?@willcaddy

    Alternative workaround is disabling the new messaging configurator either with?this code snippet?or by downgrading to the?previous plugin version 2.5.4.

    However, we would like to analyze this behavior, as we are unable to reproduce it. In light of this, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Kind regards,
    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)
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