cannot start jobs ; access not authorized, choose another folder

  • Resolved alexandraka

    (@alexandraka)


    4 years, 8 months ago

    hello,

    I have installed this great plugin, but I cannot run any jobs

    Le dossier /home/vol3_6/byethost7.com/b7_26263759/htdocs/wp-content/uploads/backwpup-2aa653-temp n’est pas autorisé, veuillez en choisir un autre.

Le dossier /home/vol3_6/byethost7.com/b7_26263759/htdocs/wp-content/uploads/backwpup-66cfa5-logs n’est pas autorisé, veuillez en choisir un autre.

    sorry… its french :-)… access not authorized. But the 2 folders are created with permissions 755 (I also tried 777).
    I also created the target folder ; /home/vol3_6/byethost7.com/b7_26263759/htdocs/wp-content/uploads/backwpup-2aa653-backups with same rights

    Version WordPress : 5.4.2
Version BackWPup: 3.7.1
Version PHP: 7.4.8  (64bit)
Version MySQL: 5.6.48-88.0
Version cURL: 7.61.1
Version SSL cURL: NSS/3.36
URL WP-Cron: https://asmtplongee.byethost7.com/wp-cron.php
Connexion au serveur: Réponse au test positive
Document root: /home/vol3_6/byethost7.com/b7_26263759/htdocs
Dossier temporaire: /home/vol3_6/byethost7.com/b7_26263759/htdocs/wp-content/uploads/backwpup-2aa653-temp/
Dossier des fichiers journaux: /home/vol3_6/byethost7.com/b7_26263759/htdocs/wp-content/uploads/backwpup-66cfa5-logs/
Serveur: Apache
Système d’exploitation: Linux
PHP SAPI: apache2handler
Utilisateur PHP actuel: Fonction désactivée
Temps maximum d’exécution: 20 secondes
Temps maximum d’exécution d’un script de BackWPup: 30 secondes
WP Cron alternatif: Off
WP Cron désactivé: Off
CHMOD Dir: 0755
Heure du serveur: 11:23
Heure du site web: 11:23
Fuseau horaire du site web: 
Décalage temps avec le site web: 0 heures
Langue du site: fr-FR
Type d’encodage du client MySql: utf8mb4
Limite mémoire de PHP: 158M
Limite mémoire de WP: 158M
Limite mémoire maximum de WP: 158M
Mémoire utilisée: 34,50 MB
Fonctions PHP désactivées :: exec, system, passthru, shell_exec, escapeshellarg, escapeshellcmd, proc_close, proc_open, ini_alter, dl, popen, popen, pcntl_exec, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_listen, socket_create_pair, socket_create, socket_get_option, socket_getpeername, socket_getsockname, socket_last_error, socket_listen, socket_read, socket_recv, socket_recvfrom, socket_select, socket_send, socket_sendto, socket_set_block, socket_set_nonblock, socket_set_option, socket_shutdown, socket_strerror, socket_write, stream_socket_server, pfsockopen, disk_total_space, disk_free_space, chown, diskfreespace, getrusage, get_current_user, set_time_limit, dl, leak, listen, chgrp, link, symlink, dlopen, proc_nice, proc_get_stats, proc_terminate, shell_exec, sh2_exec, posix_getpwuid, posix_getgrgid, posix_kill, ini_restore, mkfifo, dbmopen, dbase_open, filepro, filepro_rowcount, posix_mkfifo, _xyec, mainwork, get_num_redirects, putenv, geoip_open, sleep, imap_open
Extension PHP chargées :: Core, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, libxml, mbstring, mysql, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, session, soap, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    is there any php function disabled that is missing ?

    I was thinking about the .htaccess, could this be linked ?

    other plugins are able to create subdir, import files, etc…

    Cheers
    Alexandra

    • This topic was modified 4 years, 8 months ago by alexandraka.
    • This topic was modified 4 years, 8 months ago by alexandraka.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hello @alexandraka
    oh, so this is a permission issue, please help me make sure that the file permission of your wp-content/uploads folder is writeable(775 or you can try 777), then run the job again.
    It should works ^^

    Thread Starter alexandraka

    (@alexandraka)

    hello,
    thank you for your quick reply.
    the folder is wp-content/uploads folder is 777
    but I have the same error ??
    Cheers

    Plugin Support happyAnt

    (@duongcuong96)

    Hello @alexandraka
    Sorry about my delayed response since it was on the weekend, so you have make sure that uploads folder is writeable, and any folder starts with backwpup-* in uploads also writeable too, permission 775/ 777.

    In case of everything correctly set up, maybe the issue is your hoster blocked backup plugins, included BackWPUp. Could you please contact the hoster and ask them about that?

    Thank you

    Plugin Support happyAnt

    (@duongcuong96)

    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ??

Viewing 4 replies - 1 through 4 (of 4 total)
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