Cannot slect product variations in Add New Order page

  • Resolved cintiastela

    (@cintiastela)


    4 years, 10 months ago

    Hello!
    We use your plugin on our website to make our product’s color variations look nice. One of the products, the Grinder, contains 3 attributes: Top Color, Plate Color and Bottom Color. We’ve created 1 variation per Top color, with the Plate and Bottom variations being “Any color”. For example, variation 1: Top Color Amethyst // Any Plate Color // Any Bottom Color

    We are having the following issue:
    Sometimes we need to create a custom order via the WooCommerce Dashboard > Orders > Add New, and when adding a product to the order (all of them have variations), we are not able to select the color variation option. The color attributes appear as images and aren’t clickable or selectable…

    Can you please let us know if there is a fix for this issue so we can create such orders from the back-end?

    I can privately send you the login to our test site: [ redundant link removed ]

    Thanks!

    • This topic was modified 4 years, 10 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • @cintiastela,

    Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

    => Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

    => See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

    Looking forward to hearing from you soon.

    Thank you

    Thread Starter cintiastela

    (@cintiastela)

    Hello Ahmed,
    I’ve disabled all plugins but WC and Variation Swatches as requested, and I am not able to select any product variations (except for the Top color).
    We also contacted the WC Product Bundles plugin support, and they replied to us as follows:

    Hey there and Happy New Year,

    Thanks for reaching out!

    It is definitely possible to select a bundled items variation when adding a Product Bundle to a manually created order. By default, the variation attributes show up in a dropdown like this: https://cl.ly/bf8f11f5ac9b.

    Plugins that modify the default variation attribute styles should only change them in the single product pages — not in the admin panel as well. If the plugin you are using replaces the variations dropdown with swatches in the admin panel as well then there is a chance that the Bundles script cannot run correctly. We recommend bringing this issue to the plugin author and ask if there is a way to disable this functionality in the admin screens.

    Can you please let us know if this is the case, and hopefully fix?
    Thanks!

    Thread Starter cintiastela

    (@cintiastela)

    Oh, and just to add to my explanations, our variations are set up like this: https://grindersforlife.com/support/variations-setup.png

    When only your plugin is enabled I can only add products by searching the color, but that’s just for the Top, and it won’t allow me to configure the remaining Plate and Bottom colors.
    https://grindersforlife.com/support/swatches-only-select-product.png

    When I activate the Bundles plugin, so that I can configure the set product, I can’t configure anything, we only see the images:
    https://grindersforlife.com/support/swatches-bundles-configure-set.png

    Please let me know if you need access to our website.
    Thanks!

    @cintiastela

    Could you record me your issue capturing your screen.
    You can use this video recording tool like useloom.com

    Thank You

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Note:

    I can privately send you the login to our test site:

    @cintiastela Please do not make that offer. The plugin support person would risk getting banned from this site and losing their plugin here if they accepted that offer. It’s that serious.

    Thread Starter cintiastela

    (@cintiastela)

    Hello Ahmed,
    Here is a screencast of our issue:
    [video src="https://grindersforlife.com/support/screencast_GFL_AddOrder_2020-01-08.mp4" /]

    Thanks!!!

    @cintiastela,

    Which bundle plugin you are using?
    I need to reproduce the issue on my local first.

    Thank You

    Thread Starter cintiastela

    (@cintiastela)

    Hi Ahmed,
    It’s the https://woocommerce.com/products/product-bundles/
    You can download our copy here: https://grindersforlife.com/support/woocommerce-product-bundles.zip
    Let me know when you get it and I’ll delete it from the server.
    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
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