Cannot select catalog

  • Resolved 4m1l4

    (@4m1l4)


    2 years, 4 months ago

    Hello team,

    When trying to make a connection, none of my catalogs are displayed.
    During the connection, I was able to select businesses and give permission to edit/manage catalogs. I get the message that the account is connected, but there are no catalogs associated with my FB account (please see this screenshot as a reference: https://prnt.sc/-XmLdOZoCP7R)

    I’ve been looking at the log, but they’re empty.

    Is there anything additional I can take a look at to check this connection?

    Thanks,
    Amila

Viewing 4 replies - 1 through 4 (of 4 total)

  • I have the same issue

    Plugin Author WebToffee

    (@webtoffee)

    Hi @4m1l4 & @devksec,

    Thank you for reaching out to us

    We have checked this in our test environments with the latest version of the plugin and the catalogs created in the connected FB account displayed successfully. Can you please share the screenshots of the catalogs listed in your Facebook business account and the site health info(Tools>Site health>Info>Copy site info)?

    Thread Starter 4m1l4

    (@4m1l4)

    Hi,

    Thanks for your reply.

    Here is the site health info, and here is the screenshot from FB catalogs.

    Let me know if anything else is needed. Thanks.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @4m1l4,

    Sorry for the delay in response. Somehow we missed your thread. We have tested the same in multiple test environments with similar catalog names and couldn’t replicate the issue. Can you please try recreating the catalog and try again?

Viewing 4 replies - 1 through 4 (of 4 total)
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