Cannot select a facebook page for connection

Hi @hubitgr,

Thanks for reaching out to us. Is there a specific error you’re getting or are things just greyed out?

Additionally, would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Thank you!

Julie ??
SkyVerge

Hi @hubitgr,

We haven’t heard from you in a while, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks!

Julie ??
SkyVerge

Sorry for the late response, I couldn’t get back to you before today.

The pages are jsut greyed out. There are no errors on my system.

System status
`
### WordPress Environment ###

WordPress address (URL): https://youfabulous.gr
Site address (URL): https://youfabulous.gr
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: el
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.29 (Ubuntu)
PHP Version: 7.4.12
PHP Post Max Size: 8 MB
PHP Time Limit: 80
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2n

SUHOSIN Installed: –
MySQL Version: 5.7.32-0ubuntu0.16.04.1
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wp_
Total Database Size: 29.61MB
Database Data Size: 26.54MB
Database Index Size: 3.07MB
wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 1.03MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_ewwwio_images: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gmp_icons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_maps: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gmp_markers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_marker_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_marker_groups_relation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_membership_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gmp_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gmp_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gmp_options_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gmp_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_itsec_logs: Data: 1.02MB + Index: 0.11MB + Engine InnoDB
wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_temp: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.17MB + Index: 0.23MB + Engine InnoDB
wp_piraeusbank_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 2.19MB + Index: 0.36MB + Engine InnoDB
wp_posts: Data: 9.08MB + Index: 0.22MB + Engine InnoDB
wp_revslider_css: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.30MB + Index: 0.14MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 198
booked_appointments: 5
customize_changeset: 49
custom_css: 2
jetpack-portfolio: 1
jetpack-testimonial: 18
jetpack_migration: 2
mc4wp-form: 1
nav_menu_item: 79
nf_sub: 14
oembed_cache: 3
page: 25
polylang_mo: 1
post: 6
product: 64
product_variation: 2
revision: 492
shop_order: 7
sp_wps_shortcodes: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (37) ###

Polylang: by WP SYNTEX – 2.8.3
Advanced Local Pickup for WooCommerce: by zorem – 1.1.9 – Installed version not tested with active version of WooCommerce 4.6.1
AJAX Search for WooCommerce: by Damian Góra – 1.8.0
Akismet Anti-Spam: by Automattic – 4.1.7
Autoptimize: by Frank Goossens (futtta) – 2.7.8
iThemes Security: by iThemes – 7.9.0
Booked: by Boxy Studio – 2.3
Classic Editor: by WordPress Contributors – 1.6
Cookie Notice: by dFactory – 1.3.2
Facebook for WooCommerce: by Facebook – 2.1.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.3
Google Maps Easy: by supsystic.com – 1.9.30
Smash Balloon Instagram Feed: by Smash Balloon – 2.5.2
Jetpack by WordPress.com: by Automattic – 9.0.2
Lingotek Translation: by Lingotek and Frédéric Demarle – 1.4.7
Loco Translate: by Tim Whitlock – 2.4.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Max Mega Menu: by megamenu.com – 2.9.1
Ninja Forms: by Saturday Drive – 3.4.30
Off-Canvas Sidebars & Menus (Slidebars): by Jory Hogeveen – 0.5.6
Pay in Store WooCommerce Payment Gateway: by Papaki – 1.2.2 – Installed version not tested with active version of WooCommerce 4.6.1
Slider Revolution: by ThemePunch – 6.2.18
Greeklish Slugs: by Kostas Charalampidis – 1.1.3
VamTam Elements (A): by Vamtam – 1.0.7
VamTam Importers: by VamTam – 2.5.0
Vamtam Twitter: by Vamtam – 1.0.3
WooCommerce Custom Cancelled order for Customers: by rynald0s – 0.1 – Installed version not tested with active version of WooCommerce 4.6.1
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
WooCommerce Smart COD: by woosmartcod.com – 1.6.1 – Installed version not tested with active version of WooCommerce 4.6.1
Advanced Shipment Tracking for WooCommerce: by zorem – 3.1.4
Piraeus Bank WooCommerce Payment Gateway: by Papaki – 1.6.0
Hyyan WooCommerce Polylang Integration: by Hyyan Abo Fakher – 1.4.3 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce XML feed for Skroutz & Bestprice: by Papaki – 1.6.7 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1 (update to version 4.6.2 is available)
Yoast SEO: by Team Yoast – 15.1.1
WP Mail SMTP: by WPForms – 2.5.0
Smush: by WPMU DEV – 3.7.1

### Inactive Plugins (6) ###

Booked Add-On: Calendar Feeds: by Boxy Studio – 1.1.6
Booked Add-On: Front-End Agents: by Boxy Studio – 1.1.16
Booked Add-On: WooCommerce Payments: by Boxy Studio – 1.5.3 – Installed version not tested with active version of WooCommerce 4.6.1
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.1 – Installed version not tested with active version of WooCommerce 4.6.1
Unplug Jetpack: by Tanner Moushey – 0.1.1
WooCommerce Skroutz Analytics: by Skroutz – 1.6.3 – Installed version not tested with active version of WooCommerce 4.6.1

### Must Use Plugins (1) ###

10-vamtam-exclude-plugins.php: by –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: configurable (configurable)
downloadable (downloadable)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
virtual (virtual)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #9697 – /shop/
Cart: #9699 – /cart/
Checkout: #9701 – /checkout/
My account: #9703 – /my-account/
Terms and conditions: #12979 – /oroi-chrisis/

### Theme ###

Name: Hair & Beauty Child
Version: (update to version 0 is available)
Author URL: https://vamtam.com
Child Theme: ?
Parent Theme Name: Hair & Beauty
Parent Theme Version: 12.1
Parent Theme Author URL: https://vamtam.com
WooCommerce Support: ?

### Templates ###

Overrides: hair-beauty/woocommerce/cart/cart.php
hair-beauty/woocommerce/checkout/form-checkout.php
hair-beauty/woocommerce/checkout/form-shipping.php
hair-beauty/woocommerce/global/wrapper-end.php
hair-beauty/woocommerce/global/wrapper-start.php
hair-beauty/woocommerce/loop/add-to-cart.php
hair-beauty/woocommerce/loop/loop-start.php
hair-beauty/woocommerce/single-product/product-image.php
hair-beauty/woocommerce/single-product/related.php
hair-beauty/woocommerce/single-product/review.php

### Action Scheduler ###

Canceled: 1
Oldest: 2020-10-25 17:23:43 +0000
Newest: 2020-10-25 17:23:43 +0000

Complete: 608
Oldest: 2020-10-21 09:29:28 +0000
Newest: 2020-11-05 15:28:47 +0000

This is how it is disabled
https://prnt.sc/veuj7t

Hi @hubitgr,

Thanks for coming back to me with these added details, I appreciate it!

Would you please navigate to the Facebook Business Settings – Pages area, select the Page in question, go to the People tab, and ensure you’re listed there with the Manage Page toggle enabled?

Thanks so much,

Julie ??
SkyVerge

Hello again,

Yes Manage Page is enabled.

https://prnt.sc/vgjqh7

This also happens to other accounts. The difference between the disabled accounts and the enabled is that the disabled has also Instagram accounts connected.

I don’t know if this was helpful.

Hi @hubitgr,

Thanks so much for that. Let me loop in a colleague here who might be able to better assist.

Thanks,

Julie ??
SkyVerge

Χα?ρετε @hubitgr ,

Ονομ?ζομαι Pit και θα αναλ?βω αυτ? την υπ?θεση εκ μ?ρου? τη? Julie! Ευχαριστο?με πολ? για το screenshot και την υπομον? ?σο συνεχ?ζουμε να δουλε?ουμε σε αυτ? την υπ?θεση. ??

Πα?ρνω το θ?ρρο? να απαντ?σω στα Ελληνικ? για διευκ?λυνση τη? επικοινων?α? μα?, αλλ? θα χαιρ?μουν εξ?σου να συνεχ?σουμε στα Αγγλικ? αν προτιμ?? αυτ?.

Ω? επ?μενο β?μα, θα ?ταν ε?κολο να με ενημερ?σει? λ?γο περισσ?τερο σχετικ? με το σφ?λμα που λαμβ?νει? ?ταν προσπαθε?? να συνδ?σει? το plugin μα? με τι? σελ?δε? τι? οπο?ε? διαχειρ?ζεσαι; Επ?ση?, αν?φερε? ?τι η κ?ρια διαφορ? που ?χει? παρατ?ρησει ε?ναι ?τι οι λογαριασμο? που δεν ε?ναι διαθ?σιμοι για επανασ?νδεση ε?ναι αυτο? που ε?ναι συνδεδεμ?νοι με το Instagram, σωστ?;

Ε?ναι ε?κολο να με ενημερ?σει? αν υπ?ρχει κ?ποιο? λογαριασμ?? που να ε?ναι συνδεδεμ?νο? με το Instagram και να ?χει? δημιουργ?σει εσ? το Facebook Shop και δεν ε?σαι απλ? διαχειριστ??; Αν ναι, παραμ?νει και αυτ? το Shop απενεργοποι?μενο; Παρατ?ρησα ?τι σε προηγο?μενο μ?νυμα αν?φερε? και αυτ? σαν διαφορ? και θα ?θελα να το ερευν?σω λ?γο παραπ?νω.

Με εκτ?μηση,
Pit