Cannot save any settings (401 error)

  • When I run through the setup wizard or try to save any settings, this is the error I am getting. Running on PHP 7.4, haven’t had issues with other plugins

    api-fetch.min.js:2

           POST https://www.domain.com/wp-json/betterdocs/v1/settings?_locale=user 401 (Unauthorized)
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter cirrus123

    (@cirrus123)

    If it helps, the prompt at the top of the site is not going away no matter how many times I click “No thanks”:

    Want to help make?BetterDocs?even more awesome? You can get a?10% discount coupon?for Premium extensions if you allow us to track the usage.

    Plugin Support Zeba Afia Shama

    (@zebaafiashama)

    Hello @cirrus123

    I hope you are doing well.

    Thank you for reaching out regarding the 401 (Unauthorized) error you’re encountering when running the setup wizard or attempting to save settings in the BetterDocs plugin. I understand how such issues can disrupt your workflow, and I’m here to assist you in resolving this matter.

    A 401 Unauthorized error typically indicates that the server is refusing to fulfill a request due to missing or invalid authentication credentials.

    So, could you please reach out to us here? So that we can investigate the issue properly and give you an proper solution.

    Thank you

    Thread Starter cirrus123

    (@cirrus123)

    Done – I’d like to get it resolved ASAP, thanks.

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hello?@cirrus123,

    Thank you for contacting us through the support ticket and providing the necessary details. We will promptly address the issue on your website and keep you informed of the progress. Please rest assured that we will let you know the update once it gets resolved.

    We appreciate your patience and cooperation.

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hello?@cirrus123,
    Greetings. Hope you are doing well.

    We have already responded on your support ticket that you have created on our end regarding the issue. But we haven’t heard from you since then. Can you please inform me whether the issue mentioned above is already fixed or not?

    I eagerly await your response.
    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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