Cannot run a scan

  • Resolved algraham93

    (@algraham93)


    9 months, 3 weeks ago

    Hi,

    No matter what I do the scan will not complete, I’ve tried all of the solutions offered on the support docs and it freezes around 10mins in and does not complete

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @algraham93,

    As you’ve already tried the supporting documentation for scans, it may assist us in this case to see a report from the Wordfence > Tools > Diagnostics menu. You can send that to us at wftest @ wordfence . com. Click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Peter.

    Plugin Support wfpeter

    (@wfpeter)

    Hi @algraham93,

    Do you still require assistance? I was unable to find a diagnostic report in our inbox connected with your username.

    Peter.

    Thread Starter algraham93

    (@algraham93)

    Hi @wfpeter I have sent it. Thank you

    Thread Starter algraham93

    (@algraham93)

    Hi @wfpeter any luck with a response? Thanks a lot still struggling with this

Viewing 4 replies - 1 through 4 (of 4 total)
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