Cannot Remove, Too long to set up

I was excited to use it, but the set up was a bit difficult to figure out. No guidelines on how to set up which points for what. Would have been helpful to see several different ways to set it up. The images are a bit childish. Biggest problem was that I wanted to try it, but since it was taking so long to set up and figure out how to use it I wanted to delete it from my site until it was all set up, but I can’t remove the darn thing. The popups are still coming up even though I’ve removed it from FTP. Would be better with faster, easier set up, not so many glitches, better images, and a better point system from the start. Great idea.. not great implementation.