Cannot remove plugin

  • Resolved cag8f

    (@cag8f)


    5 years, 1 month ago

    Hello. I have this plugin installed on my site, but I would like to delete it entirely. My issue is that I have now removed it several times (via Dashboard–>Plugins), but the plugin seems to automatically return, and become activated. Why is this occurring and how can I resolve it?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author mndpsingh287

    (@mndpsingh287)

    Hey @cag8f,

    Thanks for contacting our support. This is not related to File Manager plugin, plugin deactivation and activation depends upon WordPress admin. Please remove it from FTP or Cpanel if still facing issues with it.

    Regards,
    Mandeep

    Thread Starter cag8f

    (@cag8f)

    Thanks for your reply. I’m not sure why you marked this as resolved though–I still have follow-up questions.

    >> This is not related to File Manager plugin, plugin deactivation and activation depends upon WordPress admin.

    Can you clarify what you mean by ‘WordPress admin’ in this case?

    >> Please remove it from FTP or Cpanel if still facing issues with it.

    Is this to say that, if I remove the plugin via FTP, that the plugin will not return automatically?

    Thread Starter cag8f

    (@cag8f)

    Hello. Is there any update to this?

    Plugin Author mndpsingh287

    (@mndpsingh287)

    Hey @cag8f,

    Can you clarify what you mean by ‘WordPress admin’ in this case? -> WP Admin Panel. you can delete and deactivate the plugin from the wp-admin panel and also check you have logged in permissions for deactivating and delete the plugin. Plugin Activation and Deactivation managed by WordPress Admin panel Area. It’s not a plugin issue. Yes, if you remove it from your Cpanel server or FTP manully it will not come again.

    Regards,
    Mandeep

    Thread Starter cag8f

    (@cag8f)

    I am still not sure what you mean by, “plugin deactivation and activation depends upon WordPress admin.”

    >> Yes, if you remove it from your Cpanel server or FTP manully it will not come again.

    OK. I will now remove the plugin via FTP, and monitor it. If the plugin returns, I will open a new ticket. Does that sound OK?

Viewing 5 replies - 1 through 5 (of 5 total)
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